In this role, Fraud Specialists:

• Work in an environment that requires 100% phone-based customer interaction
• Possess excellent communications and decision-making skills
• Are very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Demonstrate sensitivity and compassion in difficult situations
• Have the ability to work both independently and in a team environment
• Approach problems logically and with good judgment to ensure appropriate customer outcomes
• Demonstrate personal excellence including punctuality, integrity, and accountability

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Provide opportunities for professional growth and advancement
• Provide a work environment of high-energy employees that are trained, coached, focused, and driven
• Provide paid classroom and on-the-job training, including industry-leading benefits that start on day 1
• Respect and value diversity, equity, inclusion, integrity, and teamwork

Basic Qualifications:

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred Qualifications:

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Call Center, Banking or Finance industry
• Have a passion for helping people by solving problems, presenting and explaining solutions
• Effectively communicate with customers in a metrics-driven environment
• Have a high level of attention to detail and ability to think critically
• Comfortable working in a fast-paced role with shifting priorities

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Job Type: Full-time

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Work Location: One location

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