// We develop software with passion!

With our software, banks can execute transactions faster, airports can provide new digital services for their passengers, automotive manufaturers can produce more effectively, or telecommunications companies can roll out the new 5G techology smoothly. We offer individual development opportunities and exciting tasks in an international environment.

At our location in USA (remote work possible from anywhere in the US) we are looking for a

// 1st Level Support Employee (m/f/d)

to strenghten our Customer Support team. Shape the digital future with us!

Exciting tasks await you:

• Assist customers via telephone and email in resolving issues related to the installation, functionality, and usage of software and basic Microsoft Windows functions.
• Assist customers in resolving simple to intermediate technical issues and pre-sales inquiries by providing detailed and informative responses to their inquiries.
• Document support cases and software change requests in accordance with company processes and communicates case status to customers and within the organization.
• Authorize solutions and associated knowledge base materials in accordance with company processes and style guides.

• Rotate in the on-call process.

With this you inspire us:

• Ideally previous software/technical support experience.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to create knowledge base articles
• Willingness to attend continuing education and/or certification programs in specific technical areas at company discretion and expense.
• Proficiency in salesforce.com, Microsoft Word, Adobe Acrobat, Notepad, WordPad, Microsoft Excel, Jira.
• Bachelor degree in Computer Science is a plus.

Take your next career step with us and apply via email now, stating your salary requirements and possible start date. If you have any questions, please contact Barbara Meierhöfer, Human Resources.

Job Type: Full-time

Salary: $62,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:
No

Ability to commute/relocate:

• Parsippany, NJ 07054: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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