Administrative and technical work assisting with the day-to-day operations of the Enhanced 9-1-1 Telephone System for Seminole County. Manages the 9-1-1 Network Database and 9-1-1 call routing. Ensures database integrity of Address Location Information (ALI) in the 9-1-1 System. Evaluates, researches, and resolves technical issues in the total County-Wide 9-1-1 Network. Provides direction to internal and external entities and individuals regarding 9-1-1 Network operations and requirements. Oversees 9-1-1 Network activities, depending primarily on trouble reports from six 9-1-1 Centers (PSAPS).

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.

**Additional compensation based on licensure.

NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assists County Addressing with address changes and with verification for the emergency 9-1-1 system. Maintains master street address guide and various logs, files, and statistical records for the 9-1-1 system.

Receives Emergency 9-1-1 inquiries and processes changes, as necessary, by uploading and downloading information from the telephone companies.

Responds to public inquires and/or complaints.

Assists in providing technical interface between the Public Safety Department and the Telephone Companies.

Inputs, recalls, edits, and manipulates data in a computer system.

Maintains profiles on each Public Safety Answering Point in Seminole County.

Provides assistance to Public Safety Answering Points and develops and maintains a close working relationship with each organization. Responsible for taking minutes during meetings as necessary.

Troubleshoots and maintains all system problems and reports equipment failure to appropriate repair agency.

Establishes and maintains an accurate data management system by coordinating with all law enforcement agencies, fire departments, participating telephone companies, and system suppliers.

Additional Duties:
Participates in in-service training, as necessary.

Performs other duties as assigned or as may be necessary.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Completion of Associate's Degree and two (2) years' experience in working with the administration of a 9-1-1 system or a combination of education and work experience.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Knowledge of all County Communications Systems, including system interfacing, communications terminology, procedures, equipment, and County geography. Knowledge of microcomputers and database software programs. Experience with GIS systems and software preferred.

Knowledge of standard office practices and procedures.

Prefer knowledge of 9-1-1 equipment and terminology.

Ability to understand verbal and written instructions and to interpret situations for response with minimal supervision.

Ability to communicate effectively both orally and in writing.

Ability to make presentations before varied groups.

Ability to organize work, projects, files and resolve routine problems.

Must possess and maintain a valid Florida Drivers License.

Ability to read and understand maps, plans, and addressing systems.

Ability to use a personal computer.

All employees must attend Seminole County Required Trainings.

Department Specific trainings per position may be required.