If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will be part of the premier behavioral health organization in Monmouth and Ocean counties; a dynamic and innovative non-profit that was proudly named “Outstanding Employer of the Year” by the New Jersey Business and Industry Association (NJBIA). Our mission is to deliver quality and compassionate behavioral health services to individuals and families through a Trauma Informed Care philosophy and approach.

Our staff is at the core of everything we do. We are dedicated to building a diverse team, one where employees feel a sense of belonging and are valued for their contributions. We encourage and embrace staff development and growth. If you are ready for an exciting and rewarding career, please submit your resume.

Job Title: Access Coordinator

Program: Adult and Children's Program

Location: 700 Airport Road, Lakewood, NJ

Position Type: Full Time

Job Description/Summary

The Access Coordinator is the first contact into services. This individual emulates the values of the organization by maintaining a safe space for all potential clients as they complete a brief screening for services. The Access Coordinator ensures that all applicable resources are mobilized to welcome and serve new clients and makes certain that any barriers preventing or hindering their treatment and engagement are addressed.

Responsibilities

• Manage high volume of inbound and outbound calls in a timely manner;
• Obtain relevant behavioral and physical health history and schedule Intake Assessment using electronic record;
• Collaborate with internal treatment program directors to ensure efficient workflows and minimize access delays;
• Execute multistep system of information management that support data collection and high quality customer service;
• Communicates regularly with billing department regarding insurance verifications and clinician credentialing;
• Assist clients/families in need of insurance by linking to PBHG Clinical Care Coordinators;
• Ensure clinical information is appropriately routed to the primary staff and program in a timely manner;
• Maintains strict confidentiality and respects the privacy and rights of consumers;
• Uploads hospital records into electronic records;
• Act as a community resource to all community members and partners who contact the access department;
• If bilingual, act as a language interpreter between PBHG staff and clients/family members upon request;

Qualification

• At least 1 year of experience in a behavioral health setting;
• Bachelor's degree preferred or one year relevant work experience
• Bilingual English/Spanish a plus

Comprehensive Benefits Package:

o Medical and Dental Insurance

o 403(b) Retirement Plan

o Paid Time Off and Paid Holidays

o Disability and Life Insurance

o Employee Assistance Program

o Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance

o Training opportunities

o Employee Referral Bonus program

Preferred Behavioral Health Group requires all qualified candidates to be fully vaccinated upon their first day of employment. Requests for reasonable accommodation due to disability or religious belief will be considered.

EOE