We’re looking to hire a dedicated Account Manager to build and maintain relationships with our companies on the platform. You'll work closely with our business team to drive customer engagement and retention.

Setting up our team for success is a top priority for us, so we provide comprehensive tools, training, and support to help each salesperson reach their potential. We challenge our AMs to think critically about our target market, our solution, and our customers. This is a US-based position and may be located in NYC or remote.

Underdog.io is a recruiting enablement tool, but it’s also a recruiting company with heart. We want someone who cares deeply for their customers. In doing so, they will make customers fall in love with our company.

We started Underdog.io in 2014 to make it easier for job seekers to connect with top technology companies. Today, Underdog.io serves thousands of candidates and hundreds of technology companies in New York, San Francisco, and beyond. We’re profitable, growing, and revenue-funded. Read more about our story here.

Responsibilities:

• 
  Build long-term relationships with our customers by understanding their strategy and goals.

• Develop account plans and strategies to retain and increase revenue and market share within existing accounts.

• Manage contract renewal conversations for your book of business.

• Partner with our Customer Success team to solve your customers' complex needs and support their growth

• Work closely with multiple internal functions to improve our product and service.

• Keep detailed and organized notes to be shared with the rest of the business team to maintain an efficient sales and post-sales process.

Requirements:

• 
  4+ years of account management experience for a technology company

• Experience at a startup or in a dynamic, startup-like environment.

• Strong technical aptitude so you can master our products, easily understand our customers’ businesses, and articulate our value to founders, executives, hiring managers, and internal recruiters.

• Self-motivated, entrepreneurial, organized, and eager to learn.

• Strong writing skills.

Nice to haves:

• 
  Your average ACV is $20k+.

• Experience managing complex sales cycles >60 days.

• Experience selling to VP and C level execs at software companies with 100+ employees.

• Experience selling (or buying) HR technology.

• Experience recruiting or interviewing.

• An understanding of computer science.

• Familiarity with SQL.

Your Tools:

• 
  Doghouse, our internal dashboard, for managing company/user accounts.

• Mixpanel for analytics, reporting, event tracking, and cohort analysis.

• Metabase for querying and visualizing our PostgreSQL database.

• Asana for task and project management.

• Outreach for cadenced email outreach.

• GSuite to create and maintain presentations and spreadsheets.

• Salesforce for CRM.

• Avoma to record meetings.

• Calendly to book meetings.

• Apollo.io and LinkedIn Sales Nav for data and insights.

• Any other software that you need to succeed.

Primary Benefits:

• 
  100% coverage of health, dental, and vision insurance.

• 100% coverage of hardware/software.

• Unlimited vacation as long as work is getting done.

We often hire candidates who have used Underdog.io, so we'd encourage you to check out the site: https://underdog.io.

-

Underdog.io is an equal opportunity employer, and we are committed to fostering diversity & inclusion in the workplace. Individuals seeking employment at Underdog.io are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.