ABOUT US
Trigger XR is the world’s most experienced XR developer and creative agency. For over 14+ years, we’ve been strategizing, building, and running XR solutions for the world’s top brands, helping them to launch cutting-edge AR and VR experiences while leading them into the metaverse. Through our tech expertise and cross-platform capabilities, we enable brands to reinvent their customer experience while reimagining what’s possible across entertainment, gaming, retail, sports, and enterprise.
Trigger XR has completed over 250 XR projects and more than 275,000 hours of XR development with clients such as Disney, Verizon, LEGO, the NBA, NFL, Nike, Sony, Google and Molson Coors, along with premium entertainment IP including Spider-Man, Star Wars, Avengers, Jurassic World, and more. We are also exclusive early development partners with Niantic, Qualcomm, Snap, Meta, Adobe, and the Global XR Content Telco Alliance, as well as premier partners with 8th Wall and Unity. Trigger XR has been awarded numerous Shortys and Webbys and was recognized as one of the fastest growing companies by Inc. Magazine. As a minority owned business and a member of the National Minority Supplier Development Council (NMSDC), we collaborate with a diverse slate of clients and partners who represent inclusive values. For more information about Trigger XR, visit us at www.triggerxr.com.
SUMMARY
The Account Manager, Client Services oversees the strategic client relationship with Trigger’s key accounts. They serve as the senior partner and advisor for these clients as well as internal cross-disciplinary teams to ensure quality of relationship and work product.
The ideal candidate has previous experience in an agency environment, and will have managed multiple clients across a variety of digital engagements simultaneously. They will understand what’s needed in the short and long term and work closely with our cross-discipline leads (Sales, Strategy, Analytics, Creative and Project Management) to ensure long-term success. They will assist Sales in identifying new growth opportunities for the account.
The Account Manager, Client Services combines expertise on digital trends and technologies with an intimate understanding of clients' goals and needs in order to anticipate what their needs will be and how Trigger can serve them. Augmented Reality, Virtual Reality, Mixed Reality, digital media and CRM understanding and experience is ideal. This role is a part of our Business Development department and reports to our Head of Business Development & Marketing.
RESPONSIBILITIES
- Develop overall engagement strategy and work with Trigger’s department heads, discipline leads and project teams to execute plans.
- Map key stakeholders and identify opportunities to expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly. The end goal is growing/developing long-term client relationships.
- Build and utilize a solid understanding of the clients’ business, economics, major customer segments and competitive set, as well as business information (qualitative and quantitative) used by clients in their day-to-day activities and stewardship of the brand/business.
- Identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs. Present on trends and find innovative ways to build new best practices.
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
- Work with project management teams to ensure account work is projected accurately and effectively and planned and staffed with all deliverables.
- Management of portfolio profitability; work with Sales and Project Management to develop and negotiate statements of work, and ensuring the work is delivered on budget.
- Review Trigger team deliverables, provide strategic oversight and ensure the work gets completed and communicated to the client effectively.
- Act as the agency’s expert on a given client and/or business capability. Participate in internal vision & strategy sessions for the account.
REQUIREMENTS
Preference given to mid to senior-level client services experience in a digital and/or creative agency, specifically client-facing experience.
- Experience with account management and account growth to develop approaches and targets that meet the business goals of Trigger’s key clients.
Experience guiding small and large scale digital projects through user experience (UX) and design across all channels.
Proven approach to building and fostering relationships that result in new, revenue opportunities as well as driving incremental growth on existing work.
- Proven ability to lead and collaborate in a team-oriented multi-agency workplace; flexibility and accepting of ever-changing needs. Specific experience with Global 1000 clients in marketing communications, digital initiatives or innovation.
- Proven ability to negotiate SOWs and contracts – effectively forecasting and scoping work with teams in close collaboration with Project Management.
- Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.
SALARY
Trigger XR is committed to fair and equitable compensation practices. The base salary range is $80,000 - $100,000. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
PERKS & BENEFITS
Variety of Medical insurance options (including fully covered plans for you and your family if based in CA)*
Fully covered Dental, Vision, and Life insurance for you and your family*
ALOHA FRIDAYS (half-day Fridays) all year long!
15 days of PTO to start (with increases at your 3- and 5-year mark) plus additional Sick, Floating Holiday, and Civic Engagement days off*
Company-Wide Holidays every month and a time off during the holiday season
Monthly Health & Wellness reimbursement for gym, fitness, or mental health memberships*
Professional development support*
Paid parental leave for all new parents (including adoption and foster placements)*
401(k) retirement plan through John Hancock*
Remote-friendly culture with virtual events like Jackbox Happy Hours and our ongoing Dungeons & Dragons campaign
- Full-time employees only
WHO WE ARE
Trigger XR is a team of extraordinary individuals. We are builders first. We think deeply. We crave diverse perspectives. We nerd out with technology. We’re not just talk; we always deliver what we promise.
OUR DIVERSITY & INCLUSION COMMITMENT
At Trigger, we know that justice, diversity, equity, and inclusion add a real and measurable value to our culture, our employees, and our work. We are committed to taking action that will create diverse representation at all levels of our organization and ensuring that Trigger is a safe, equitable, and supportive environment for all marginalized groups. We believe in the power of innovation and commit to embracing forward-thinking changes so we may become DE&I leaders and take action well ahead of what might be considered "the norm."
We encourage applicants from all backgrounds and identities to consider themselves for this role. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
OUR VALUES & CULTURE
At Trigger, we care deeply about maintaining a positive culture, as emphasized in our Core Values:
Foster Innovation: We don’t rest on our past successes, we build upon them. Our drive to create, improve, and innovate is constantly fueled by our willingness to embrace new challenges. If we can’t find a way forward, we’ll forge a new path.
Strive for Excellence: Quality is our priority and we never settle for “good enough.” We always aim to go above and beyond and expect everyone to do their best.
Empower Each Other: We believe in the power of collaboration; lifting each other up is just as important as pulling your own weight. There is real value in a diverse, inclusive, and supported team and we commit to doing right by our people.
Make a Difference: Whether for our employees, projects, clients, or the world, we strive to make a difference any way we can. We can do more than just make cool stuff—we want to give back and make the world a better place, too.
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