Cross Country Healthcare is looking for top talent to join our team! Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:
The Junior Account Manager will have responsibility for daily management of account(s) operations to ensure efficient position management and excellent customer service is provided.

He/she will ensure maximum productivity of all their facilities whilst maintaining optimal rapport with all client contacts, at the health care organization.

The Account Manager will be responsible for daily management of travel assignments for Nursing and Allied and responsible for daily management of relationship and staffing services to our clients

This position requires substantial knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service. The Jr. Account Manager will be self-motivated, customer service focused, results driven and with a successful history of working collaboratively within an organization.

ESSENTIAL FUNCTIONS:

• Effective position management, including the use of systems and VMS technology. Ensuring that position management practices produce accurate performance metrics data ie: fill rates, time to fill, renewal rates.
• Act as liaison between recruiters, internal team members and facilities
• Assist in follow up on candidate presentations as directed by Account Manager.
• Audit Open Positions and ensure that positions are up to date and accurate.
• Understand the needs of the facility and match appropriate candidates to their open positions
• Communicate outcomes of submission status and negotiate with internal and external clients
• Proactively call facilities to add and update information, including but not limited to: position needs, renewals, orientation information
• Daily contact with all facilities following up on all pending submissions, extensions, and performance.
• Documents and communicates in a timely manner.
• Reports issues/concerns, as well as recommendations for improvement to appropriate team leaders
• Has knowledge of all Healthcare Staffing Industry (benefits and features) as well as operational processes for travel services
• Communicates and escalates all facility concerns
• As requested, participate in meetings to develop, and deliver presentations, operational calls and meetings
• Works with Account Manager associate team to ensure timely and accurate updates of position and facility information
• Collaborates with Compliance Coordinator(s) to ensure 100% credential compliance of all Health Care Professionals assigned to facilities.
• Communicates and participate in regularly meetings with Account Managers and Leadership to help plan and develop strategies for effective position management and excellent customer service.
• Represent and support the business initiatives of Cross Country Staffing internally and externally
• Service all internal and external customers in a positive manner at all times.
• Provide appropriate team coverage (i.e. backup) when necessary
• Other duties as assigned

QUALIFICATIONS:
Education and Experience

• Bachelor’s degree or equivalent experience
• Minimum 3 years’ experience in clinical setting including medical, allied or nursing, or staffing industry
• Prior management and operations experience strongly preferred

Skills and Abilities

• Outgoing personality with ability to listen effectively
• Ability to understand and evaluate clients staffing needs
• Demonstrated exceptional communication and customer service skills
• Work independently but also have a strong commitment to being a team player
• Demonstrated analytical sense with excellent attention to detail
• Ability to educate and motivate team members toward achievement of divisional/company
• Ability to handle multiple tasks and thrive in a fast-paced, high pressure environment
• Ability to communicate and work in a harmonious, respectful, supportive manner with all internal & external clients
• Must maintain a high level of confidentiality
• Experience with Excel
• Experience with Outlook
• Previous Experience utilizing Vender Management Systems is helpful

Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

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