Account Specialist Job at Patterson Companies, Inc.
The Strategic Account Equipment and Technology Sales Specialist is responsible for ensuring the highest level of customer satisfaction related to the selection, sales, purchase and installation of dental technology, equipment and supplies in both new and existing facilities for our Strategic Accounts customers.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
- Responsible for driving profitable sales growth, across multiple equipment categories.
- Develops relationships with Doctors and key practice staff to generate referrals from current customers and manufacturers’ representatives.
- Plans, coordinates, and schedules events such as technical demonstration.
- Acts as a key resource across Strategic Accounts and other sales teams to identify opportunities and drive new equipment and technology sales
- Work with Strategic Accounts sales and field sales teams to prepare for sales visits, including the development of client-specific sales strategies.
- Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer and prospect needs, and emerging trends in the dental industry.
- Clearly explains benefits and features of equipment and technology solutions specific to the interests and needs of the customer, including communicating the financial benefits of equipment purchases such as return on investment.
- Works with branch leadership and equipment specialists to ensure projects are handled accordingly communicating and working with Patterson Internal Coordinators and Account Specialists to support each customer situation.
- Responds to customer queries, answers question and solves problems in a timely fashion. Holds client relationship meetings to monitor satisfaction levels with Patterson’s service and support and illustrates all of the value-added services provided.
- Works closely with our vendor partners on products and sales presentations to these larger customers.
- Ensures compliance with pricing matrix for selected customer.
- Maintains accurate and updated equipment/technology products formularies for our Elite and Regional DSO customers.
- Updates technology SOP Manual as required
- Provides services, answers question and follows up with current customers
- Performs other duties as assigned.
Job Qualifications
Required Qualifications
Candidates must possess one of more of the following:
Four year degree or related field experience
At least 5 years experience in the dental industry
Three or more years of experience in business to business sales
Must maintain a valid driver’s license and good driving record
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- Special Markets Account experience desired
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- Strong analytical skills, with the ability to forecast sales revenues and prepare and maintain budgets
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- High level of integrity, confidentiality and accountability with strong work ethic and positive attitude
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- Sound analytical thinking, planning, prioritization, negotiating and execution skills
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- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
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- Excellent communication skills; both written and verbal
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- Proficient in Microsoft Office Products (Word, Excel, Power Point, etc.)
Preferred Qualifications
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- Experience working with Dental Service Organizations (DSOs) highly preferred
This position requires traveling to locations nationally.
Extensive travel may be required at times.
The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $105,200.00 - $132,700.00
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