The Account Specialist III (Account Manager) is the primary client services contact responsible for supporting retention, client satisfaction and sustaining client growth. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services to support portfolio retention. Account Specialists III work directly with clients to provide day to day account support and problem resolution through inbound emails and phone calls. Conducts new customer onboarding calls, including training and education. Makes decisions regarding the set up and support of the client base and has the ability to approve financial fee and or transaction concessions.
Essential Functions/Core Responsibilities

• The ability to react quickly and decisively to resolve customer issues in a professional manner
• Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
• Responsive to calls and email (Cases) ; utilize available tools to track appointments and manage priorities
• In-depth knowledge of products, services and systems; ability to proactively train and recommend best practices to clients
• Effectively interact with internal departments to support customer base.
• Introduce and promote other Comdata products to satisfied client base; promote lead generation to sales Account Executive Team.
• Retain client base of accounts and associated revenue through an appropriate level of contact with clients.
• Maintain detailed account information in the contact management software
• Meet minimum productivity requirements in regards to department goals and standard operating procedures.
• Performs other duties as assigned.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

• Education:
• High School Diploma required
• Associate or Bachelor’s degree is preferable; or equivalent combination of education and experience that is required for the specific job level.
• Excellent level of personal organization. Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients
• Proficient phone and computer skills; Ability to answer and manage іnсomіng calls, make outbound calls, and work with the other internal departments

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
FLEETCOR (NYSE: FLT) is a leading global provider of workforce payment products and programs including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR’s payment programs enable businesses to better manage and control employee spending and provide card-accepting merchants with a high-volume customer base that can increase their sales and customer loyalty. Founded in 2000 and headquartered in Peachtree Corners Georgia, FLEETCOR generates more than $1.83 billion in revenue through brands such as Fuelman and Comdata. We employ more than 7,100 valued associates worldwide. In 2016, FORBES listed FLEETCOR as the 14th most innovative company in the world, and FORTUNE listed FLEETCOR as the 74th fastest growing company! In 2017, FLEETCOR made its debut on the Fortune 1000 national ranking at #988 for the first time since FLEETCOR’s 2010 initial public offering. Additional list highlights include:

• #309 Largest Company by Market Value
• #384 Most Profitable Company Overall
• #10 Most Profitable Company within the Financial Data Services Industry
• #19 Most Profitable Company within the Business Services Sector
• #12 Largest Company in Georgia by Market Value

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people. This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community and wellness initiatives…allowing each individual to create a balance between professional goals and personal achievement.
Equal Opportunity/Affirmative Action Employer
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Job Type: Full-time

Pay: $18.81 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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