Account Supervisor Job at Relevate Health
Group Account Supervisor
Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.
Job Summary:
As a Group Account Supervisor, you will be responsible for ensuring that all current and emerging client needs are met across multiple projects and clients. You will be the champion of the brand and work closely within a cross-functional team of strategists, project managers, creatives, developers, and partner agencies. As part of the Client Services team, you will also collaborate with the client to identify the brand’s needs, help make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all projects. You will be responsible for managing client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s commercial strategy, and the strategies that will drive client revenue and growth.
Duties / Responsibilities
- Lead multiple client accounts with minimal supervision across a variety of projects, including, strategy, customer experience, creative development, digital asset design, analytics, omni-channel marketing, and performance reporting across HCP, caregiver, patient, and organized customer audiences
- Ensure that clients are delighted with project delivery, measured via customer feedback and customer satisfaction scores
- Manage client relationships and expectations, while driving consistent organic growth year over year
- Manage relationships with partner agency leads to ensure optimal collaboration
- Partner with the project management team to ensure on-time, on-budget project delivery
- Maintain ongoing project status with project management by maintaining project status documents and budget reports
- Lead internal and external status meetings
- Write clear, concise emails, status reports, and conference reports
- Write SOWs in partnership with senior client services and project management teams
- Manage and report on project budget utilization and lead conversations with clients around account and project financial status
- Manage legal, regulatory, and medical review process, participate in reviews to provide thought leadership as needed
- Manage more junior client service team members and serve as internal client subject matter expert internally
- Grow client relationships by proactively identifying opportunities for business development
- Participate in new business pitch team activities as needed
Skills / Qualifications:
- Demonstrates excellent interpersonal skills; Works well with others and is a team player
- Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent
- Think strategically and translate those strategies into a measurable, actionable marketing plan
- Generate deep, targeted market insights and integrates into business decisions
- Work effectively and collaboratively, both internally and with clients
- Lead the work of teams to deliver projects/activities on time and on budget
- Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance
- Possess excellent Account Management and client leadership skills
- Possess strong project management and verbal/written communication skills
- Work on multiple projects, prioritizes, and multi-tasks effectively
- Demonstrate success in relationship and account management
- Demonstrate people management and coaching skills
- Exhibit ability to distill complex topics into compelling storytelling
- Possess good presentation skills and abilities for consultative selling
Education / Experience:
- 5-7 years of experience in a pharma/healthcare and/or digital agency
- Proven track record of supervising large-scale marketing projects
- Excellent verbal and written communication skills
- Bachelor’s degree in a related discipline
- Experience in understanding and delivering analytics reports
Workplace Expectations:
- Client travel expected
Want to create life-changing healthcare engagement? Join our team.
Come WORK and THRIVE with us! For more information please apply or reach out via
recruiting@relevatehealth.com
- Be a part of a compassionate, driven team that emphasizes open communication through our PACT Core Value of Pioneering, Accountable, Caring and Transparent
- Be a part of our FUN!
- Team Impact - Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring.
- Team HOPE - seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.
- 2018, 2020, 2021 Finalist Cincinnati Business Courier Best Places to WORK
- 2020 & 2021 Finalist Cincinnati Enquirer Top Place to Work
- 2021 MM&M Agency 100 RELEVATE + ARTERIC #68
- Welcoming onboarding program with the focus on setting our new colleagues up for success.
- Competitive pay and top benefit program including Unlimited PTO, 401K, Pet Insurance, Health, Dental, Vision, Employer-paid STD, LTD, and Life Insurance +More!
- https://www.relevatehealth.com/
- https://www.linkedin.com/company/relevate-health/mycompany/
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