The Accounts Receivable Manager reports directly to the Billing Director and is part of the Host Healthcare Finance team. The A/R Manager is responsible for managing the day-to-day activities of the Cash Application and Accounts Receivable teams. The A/R Manager has significant departmental experience and knowledge of cash application and accounts receivable processes and supports the Billing Director in the continuous improvement of the team’s engagement, performance and efficiency. The A/R Manager is a strong problem solver and takes ownership and accountability for the team’s performance, training and development. Considered a strong role model and positive influence with the internal team and external clients, the A/R Manager has excellent interpersonal communications and management skills, and acts in alignment with the company’s core values.

Essential Duties & Responsibilities:

• Oversees and accountable for managing the Cash Application and A/R teams’ overall efforts to complete their production and processes in a timely and accurate manner.

• Collaborates with the Billing Director to drive the execution of departmental key initiatives to improve processes, accuracy, and drive overall performance.

• Provides training, development and mentoring for Cash Application and A/R team members. Conducts regular 1:1 meetings with direct reports and collaborates with managers from relevant other departments.

• Manages the team’s reconciliations of client invoices. Acts as an internal expert on the accounts payable, reverse billing, timekeeping procedures and payroll systems of client facilities. Assists the A/R team in resolving issues related to applying cash receipts to client invoices, reviewing invoice details, reversing invoices, and researching and reconciling discrepancies.

• Establishes and maintains strong positive relationships with client contacts. Responds in a timely manner to general A/R, billing and cash application inquiries from external and internal customers to resolve and prevent billing and collections issues from escalating.

• Communicates and collaborates effectively with clients, team members and other departments to coordinate and resolve accounting/payroll and collections matters to ensure timely payments.

• Ensures compliance with internal accounting policies.

• Prepares monthly usage reports.

Job Qualifications:

• 1-3+ years of accounting or operational management, and/or team lead experience required.

• 2-4+ years of work experience in a high-volume accounts receivable role required.

• 2-year associates or college degree preferred

• Process oriented with dedication to follow through in resolving issues; has strong attention to detail.

• Excellent time management and prioritization skills.

• Maintains professional composure, even during stressful situations, and is comfortable working within a fast-paced work environment.

• Excellent verbal and written communication skills. Able to negotiate, trouble-shoot and problem solve collaboratively with clients, travelers and across internal departments.

• High comfort level operating within accounting and technology platforms.

• Intermediate Excel skills and other MS Office applications.

Benefits and Compensation:

• Benefits on day 1 (medical, dental, vision) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits [Hawaii residents receive benefits on the first day of the month following hire date!]

• Eligible for 401K after 6 months of hire - company match at 1 year!

• Remote work option - work from anywhere in the United States

• We provide your equipment (laptop, monitors, headset, etc.)

• Discounted gym memberships

• Flexible PTO

• 10 paid holidays

• Training programs for growth and development

• Employee Assistance Program (EAP)

• Pet insurance - don't forget about our furry friends!