This is a general outline of the principal functions of the position and shall not be construed as an all-inclusive description of all the work requirements that may be inherent in this position. When duties and responsibilities change, this job description will be reviewed and is subject to changes based on business necessity. This position may require the employee to work overtime as needed and approved by Clarity Care.

The Activities Coordinator oversees our Oshkosh and Green Bay Day Service programming. They will work as an active team member providing support to participants and staff. They will also lead the implementation of Chance events and assists with the execution of program objectives. They carry out responsibilities in the following functional areas: HCBS compliance, planning, risk management, facilitation, and customer service.

Essential Functions and Desired Outcomes

• Ensure that Clarity Care programs operate in compliance with laws, regulations, managed care organization contractual guidelines, and organizational policy.
• Create and implement effective oversight systems for all programs supervised. Evaluate quality metrics and outcomes achieved by Clarity Care on a monthly basis and undertake corrective actions where findings dictate.
• Assess and evaluate staff development needs and ensure that all such needs are adequately and routinely addressed through utilization of internal and external training and education resources.
• Monitor physical plant and fire safety inspections and ensure all safety hazards are immediately addressed.
• Supervise the financial management affairs of the Day Service programming in a prudent manner with attention to fiscal forecasting, standard accounting principles, sound record keeping, and integrity of consumer accounts and residence funds.
• Monitor vacancy and occupancy levels to achieve goals.
• Ensure full compliance with the Wisconsin Department of Health Services Home and Community Based Services (HCBS) settings rules. Perform self-audits to ensure compliance.
• Assists with transporting program participants to and from the Day Service programming.
• Plans, coordinates, and facilitates events to provide opportunities which are broadly based, meet customer needs, and serve diverse interests and abilities.
• Arranges all Chance event activities to include, but not limited to, logistics, food, beverages, decorations, music, staff, volunteers, photography, and admission.
• Provides input, feedback, and event ideas to create long-term sustainability.
• Researches and consults with customers to determine their interests, suitability of events, and attractiveness of offerings.
• Prepares and maintains registration database for all Chance events.
• Assesses customers’ fit within each event to ensure a cohesive group and mitigate potential conflict.
• Provides a safe, memorable and exceptional customer service experience which exceeds consumer expectations and promotes continued participation.
• Responds promptly and competently in emergency response situations.
• Assists, escorts, and provides physical and other types of assistance needed by customers during events.

General Employment Conduct & Responsibilities

• Promotes and encourages the organization’s mission, vision, values, and philosophy.
• Adheres to the organization’s code of conduct, standards, policies, procedures, and appropriately brings to management’s attention actual and potential violations.
• Acts with integrity and maintains a professional image within the organization and throughout the community.
• Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
• Maintains good attendance on the job and attends continuing education, training and meetings as scheduled.
• Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance.
• Exercises good judgment, decision making, and regard for safety within all aspects of performing job duties.
• Communicates effectively, efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.
• Appropriately requests and extends assistance, learns, prioritize tasks, independently assess situations, problem-solves, multi-tasks, and appropriately respond to challenges.
• Achieves expected outcomes to meet organizational goals.
• Possesses physical aptitudes and capabilities that will enable performance of the job to include: ability to stoop, stand, pull, push, hear, see, kneel, walk, grasp, reach, talk, and lift up to 35 pounds on an intermittent basis.
• Performs all other duties as assigned.

Education/Qualifications

• A Bachelor Degree, in a Human Services or Similar Field, is preferred. Experience in Human Services or related field may be considered. A High School Diploma, or equivalent, with requested years of direct care and administration experience will be considered.
• Three years’ experience in direct care services and the administration of Adult Day Service programming caring for persons with disabilities, preferred.
• Proficiency in Microsoft Suite Package, to include Excel, Outlook, Word, etc.
• Excellent communication skills, written and oral, strong organizational skills.
• Must be at least 21 years of age.
• Must possess a valid WI driver’s license (where required), and ability to meet agency driving standards. Must provide proof of auto insurance (where required).
• Must pass a periodic WI Caregiver Background Check including Department of Justice Criminal Record Checks, and/or that of previous states of residence.

Working Conditions

Activities Coordinator will be exposed to various modes of transportation, office, community, and indoor and outdoor environments. There may be exposure to loud noises, white noise, various interruptions, bright lighting, verbal and/or physical aggressive behavior, second hand smoke, body fluids, and extended periods of sitting, standing, and walking. Events may require long days and flexible working hours including nights and weekends.