American Lumper Services is a growing nationwide warehouse management company. We are looking for a warehouse Admin Rep in the Pittsburgh/Leetsdale PA area. If you’re looking for a great job with a consistent schedule and weekly pay then you have come to the right place. Under general supervision, the Administrative Support Rep is responsible for answering phone calls and emails, providing details to drivers on delivery locations, responding to customers, carrier partners, and drivers’ questions and concerns, and assisting the team with administrative duties.

• Has a positive attitude and provides courteous, friendly service to all internal team members and external customers, by responding promptly and efficiently to inquiries and requests.
• Be the front line of support for all customers, carrier providers, and drivers, handling all inquiries to ensure we exceed expectations.
• Maintain accurate records of customer, carrier provider, and driver interactions, and process accounts as needed.
• Provides administrative support for the entire team and carrier providers to ensure efficient dock operations.
• Provide support to drivers and delivery locations to ensure on-time deliveries.
• Accurately receives, sorts, and provides appropriate paperwork to drivers in a timely manner.
• Handle customer, carrier provider, and driver complaints, provide appropriate solutions and alternatives within approved time limits; follow up to ensure resolutions.
• Maintained general office files, including job files, carrier provider, and driver files related to docking operations.
• Protects company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, candidates, team members, and proprietary company information.
• Other duties as assigned.

Work Environment:

This job operates in a professional office environment with prolonged periods of sitting at a desk

and working on a computer. The role routinely uses standard office equipment such as

computers, copiers, and phones.

Physical Demands:

The physical demands described here are representative of those that must be met by a team

member to successfully perform the essential functions of this job. While performing the duties

Shift:

M-F, 9pm-6am (occasional weekend as requested from supervisor)

Pay rate:

$17.50/hr (weekly pay)

• 
  Superior verbal and written communication skills with people at all levels.
• Customer & team focused.
• Results-driven & analytical skills.
• Organizational skills.
• Ability to work independently, take initiative & problem solve while applying critical thinking to decisions.
• Technical capacity.
• Be Open, Honest, and Respectful.
• Be Fearless.
• We are One Team.
• Deliver on Commitments.
• We Have a Passion to Serve.
• Walk in Humble Confidence.