Administrative + Listener Services Associate

The LST associate is a member of the frontline team that interacts with Family Radio’s listeners and sets the pace for all listener experiences with Family Radio. Your typical day to day would consist of answering phones to field questions and requests from listeners, responding to letters, emails, and voice mails, making appointments, and coordinating the Family Radio’s Presidents schedule.

Duties and Responsibilities:

• Answer incoming calls
• Transfer calls to appropriate departments, take messages if appropriate
• Take material orders from listeners
• Retrieve voicemail from three different lines, transcribe, and input into CRM
• Input Prayer Request into the Prayer Time mailbox
• Sort through returned mail to determine reason for the return, research and update information in the CRM as appropriate
• Receive paper correspondence from Accounting Department that needs to be processed
• Separate correspondence by type and department
• Read listener letters, make copies for various departments, and input into CRM
• Receive shipments; call or email person in department to pick up mail
• Process emails for requests and materials, forward emails to appropriate departments, enter materials requests from emails into the CRM, and reply to all complaints, comments and request for materials
• Greet all visitors and guests and ensure the safety of the organization by upholding all visitor and guest log in and badge policies
• Administer the schedule and make appointments for the president of FR
• Adhere to scheduled hours
• Other duties as assigned

Successful Candidates will have the following traits:

• Able to manage stress effectively
• Work in compliance with company policies and procedures
• Work effectively in a team environment
• Maintain a positive and cooperative rapport with staff, management, and listeners
• Project an appropriate professional appearance and demeanor
• Seeking personal and professional growth and development

This is a Full Time, Non-Exempt Monday-Friday Position located at our headquarters in Franklin, TN.

Family Stations, Inc. (“Family Radio”) is a non-profit religious corporation with its primary purpose as a ministry for the proclamation of the Bible, the Word of God. As such, we are exempt from the California Fair Employment and Housing Act (FEHA), provisions of the Tennessee Human Rights Act, and provisions of Title VII of the United States Civil Rights Act, in addition to similar religious exemptions under other state and local laws to the extent those laws apply to an employee or prospective employee of Family Radio, and we are permitted by law to make certain employment decisions based on religious preferences. It is the intent of Family Radio to preserve, and not waive, Family Radio’s rights and protections as a religious entity and no actions of Family Radio should be deemed to be a waiver of those rights.