Administrative Counseling Associate at Bridging the Gap

The Administrative Counseling Associatet will provide superb customer service to our current and new clients with the highest degree of integrity, professionalism, and discretion. S/he will have a proven ability to independently manage multiple tasks with competing priorities and deadlines. The ideal candidate will enjoy taking on new opportunities for growth. This dynamic role will have many moving pieces, requires adaptability, and flexible thinking. People that enjoy working in a faced-paced environment where they have ownership of work could enjoy working in our ministry to serve those who are hurting.

Specifics:

This role will primarily work with Pamela, our lead counselor, but will also work with our educational specialist and a part time counselor. Position is 35-40 hours a week. Bachelor’s Degree preferred. Background in social work, teaching, psychology, or related field preferred.

Competencies needed to excel in this role:

· Customer-service oriented—Multi-generational engagement.

· Initiative—Complete assigned duties independently in a timely manner.

· Adaptable and Flexible—Adapt to changing business needs, conditions, and work responsibilities.

· Oversight—Able to coordinate cases, objectives, and deadlines of other staff members.

· Administration—Completes written correspondence, forms, and data entry accurately. Microsoft Office proficient.

· Communication—Provide complete, thorough, and detailed guidance in written and/or verbal form. Listens to understand and provides alternative solutions when necessary. Able to prepare comprehensive yet concise documents to physicians, legal entities, schools, and clients.

· Occupational—Demonstrate appropriate behaviors and expectations. Handles sensitive information in a confidential manner. Good observational and problem solving skills.

· Accountable—Takes ownership for responsibilities and actions.

· Organization skills—Attention to detail and strong planning skills.

· Time Management—Able to multi-task and prioritize work.

· Capacity—Able to handle individuals in crisis that call or come into the office.

· Innovative—Interested and skilled in suggesting new ideas or methods for providing needs based solutions for clients.

Administrative Tasks:

• Arrive 30 minutes prior to first client to open office.
• Establish and maintain positive relationships with clients.
• Greet and engage with the clients as they arrive and when they leave.
• Respond to client calls, texts, and emails in a timely manner.
• Schedule and confirm all sessions.
• Take payments for all clients before their session begins, and update payment database.
• Print case notes and organize client binders with previous sessions information.
• Coordinate cases, objectives, and deadlines of other staff members.
• Maintain and enforce total confidentiality of all client personal data.
• Send homework assignments to all clients as assigned them.
• Print all homework that comes in and send it home with counselor the night before the client comes in for a session. If something comes in after hours, forward to counselor.
• Update and maintain client database.
• Coordinate and communicate as needed with external individuals on client issues.
• Prepare an agenda and work plan that needs to be discussed with counselor during meetings twice a week.

Creative Tasks:

· Research and create homework assignments and curriculum for clients.

· Research to be done in the management of treatment plans.

· Research articles and topics that will be beneficial for clients.

Miscellaneous Tasks:

· Office upkeep: water plants, take out trash, etc.

· Clean the office (sweep, Swiffer, clean bathroom, vacuum rugs)

· Customer service: fridge stocked with bottled water, snacks stocked

· Go to the grocery store to stock up on water and kids snacks.

· Be sure Pamela has lunch/snack between sessions.

· Complete various errands as needed for Pamela.

· Other duties, responsibilities, and/or activities may change or be assigned at any time.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nolensville, TN 37135: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Administrative: 3 years (Preferred)
• Mental Health: 1 year (Preferred)

Work Location: In person

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