AVA Rafting & Zipline: Aerial Operations Manager

Now Accepting Applications for the 2023 Summer Season!

Location: Buena Vista, CO
Schedule: Seasonal Full Time
Pay Rate: Day pay $150- $180 DOE, + up to a 17% bonus

Looking to make adventure your job? Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free or even rent out company equipment on their own free of charge.

Make incredible mountain peaks, towers of granite, and rushing rivers your office. Our positive and energetic culture have led countless guides to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits.

Why work for AVA Rafting & Zipline? Click Here!

Perks Include:

• Up to 17% End of Season Bonus
• Free Adventure Trips with AVA
• Free Shared Shuttle Services with Peak 1 Express
• Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport
• Employee Campground Offered at Buena Vista Location
• Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport

• Health Insurance & 401(k) offered to full-time, year-round employees

• Rec Center Access Offered at Idaho Springs Location
• ProForm Deals Available to All Employees
• Discounts for Friends & Family on AVA Adventure Trips
• Discounts for Friends & Family on Peak 1 Express Services

Job Overview: Oversee daily operations on the Zipline Course and Via Ferrata. This position is responsible for ensuring the safety and exceptional experience for guests and employees. To supervise and ensure the implementation of all aspects of AVA's land-based activity operations at the Buena Vista Outpost. Responsible for staff training and supervision.

Requirements:

• Become proficient with AVA’s reservation, staff management software and other associated software systems.
• Perform daily inspections and maintain digital daily inspection logbook.
• Provide on-going coaching/feedback to zipline staff.
• Report any issues to the General Manager for any disciplinary actions.
• Update and manage weekly log for equipment inspection
• Create and manage a schedule on a weekly basis
• Observe seasonal staff expectations
• Maintain an expert level knowledge of all applicable codes, best practices and regulations including but not limited to; ACCT Standards and State of Colorado Amusement Ride and Device Regulations
• Accident/Near Miss-response and reporting
• Investigation/ Training
• Determine a protocol and acting MOD when you are not present or on your weekend
• Work with operations manager on-site to address any guest service issues that arise during MOD shift
• Understand and serve the companies best interest and goals
• Enforce AVA Rafting & Zip line policies
• Facilitate communication between staff and management
• Develop long term strategies for increasing efficiency within AVA Rafting & Zip line
• Address upset guests and guest service issues with the goal of turning each interaction into a happy return customer
• Guide zipline tours
• Keep records for maintenance, daily, weekly, monthly and annual inspections, guide training, continuing education, accident reporting, prevention plans and safety meetings as well as any other documentation recommended/required by the State of Colorado, ACCT, ANSI, insurance and upper management
• Continue to implement an extensive training program for new, returning, and new to AVA but experienced zip guides
• Conduct return staff refresher training
• Work within a budget supervised by the General Manager
• Maintain trip operations in the most efficient manner possible to meet guest needs and budget restrictions
• Understand and exemplify AVA core values, vision and mission
  • Click Here to view AVA Core Values, Vision & Mission

Required Experience & Skills:

• Minimum of 1-year experience on a zipline/canopy tour
• Minimum ACCT Level I certification
• Management experience
• Build experience
• CPR
• First Aid
• Extensive knowledge of proper rescue and evacuation procedures from a high ropes/zipline course

If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today!

AVA Rafting & Zip Line is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.