Location: US:NY:Cooperstown

Work Type: PER DIEM

Grade: 30

Job Summary:

Serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities.

Minimum Requirements:

Education/Qualifications:High school graduate or equivalent preferredExperience:One year of relevant work experience requiredCustomer service experience is preferredAssociates degree or higher may substitute for one year of relevant work experienceLicensure/Certificates: Certification as a Medical Office Assistant or Medical Assistant is preferredBLS within 6 month of hireSkills: Strong computer, customer service and communication skills required. Skills in medical terminology a plus. Ability to prioritize work. Must have the ability to handle confidential information and sensitive situations. Interpersonal skills to work with diverse people within and outside the organization.Physical Requirements: Busy medical practice/clinic environment with frequent patient interaction. Extensive use of computers and telephonesMust be able to identify and differentiate colorsWalking, standing, squatting and kneeling required throughout the shift.Ability to lift and position patients required.Category I risk exposure as defined by OSHA

Bassett Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.