Analytics Platform Supervisor (CIS/MDM Project) - Atlanta, Birmingham, or Gulfport

Description

ASCEND PROJECT OVERVIEW

With full support of the Southern Company Management Council, the electric operating companies recently approved a four-year business initiative leveraging technology to help the electric operating companies realize the vision for a modernized, efficient digital customer experience to deeply engage with our customers and provide a more personalized experience. The initiative will implement new Customer Information (CIS) and Meter Data Management (MDM) systems, along with an advanced analytics platform, enhanced customer engagement tools for our customers and a modern agent desktop. The program will impact all 4.2 million electric customers across all our customer engagement channels (Voice Response Unit, web portals, mobile app, etc.) and includes billing over $52 billion annually for Southern Company. This initiative is focused on the electric operating companies. The project team will consist of an estimated 450 internal and external resources spread across five workstreams.

Click here for more information about the ASCEND project and to view FAQs.

Positions within the ASCEND Program will be filled based on the requirements of the job along with taking into consideration the needs of the business and overall project scope. Candidates should answer all applicable questions thoroughly as this information will be used to select the successful candidates.

The location for this position is flexible within the electric opco territories. While these roles are expected to be hybrid work, approximately 20-40% travel is expected for these leadership roles within the electric operating company footprint. For this reason, it is preferred that resources are located within the electric service territory for these leadership positions.

The successful candidate will remain an employee of the operating company while reporting to the ASCEND Project Team and may report to a SCS or operating company leader for delivery.

JOB SUMMARY – Business Process Lead – Advanced Analytics Platform

Within the ASCEND project, the Advanced Analytics Platform (AAP) Business Process Lead (BPL) will be responsible for data analytics and integrating insights into customer processes in the front office, back office and various digital channels. The Business Process Lead will have responsibility for leading a team of data and analytics technology resources that will refine requirements, design and develop the golden record database, develop and implement the ETL process, and implement a self-service model for data consumption. This resource group will work closely with the business to understand, refine, design, and implement solutions to support identified business analytic needs. This position will work with consultants assigned to the engagement to coordinate and collaborate and ensure enterprise technology processes and policies are followed.

There will be alignment for technology employees to the technology leaders and business employees to business leaders.

The Business Process Lead will have direct reporting and project delivery responsibility for a team consisting of Architects, Engineers, Developers, Business Analysts, and vendor resources.

MAJOR RESPONSIBILITIES:

• Ensure resources are on-hand and effectively utilized; maintaining the ability to ‘flex’ to meet AAP business demands
• Coordinate work assignments between this team and other groups within the ASCEND project
• Take a leadership role in ensuring data and analytics strategies and goals are being met
• Supervision of the day-to-day activities and work guidance for direct reports and consultants
• Performance management for the AAP team, including performance appraisals, mentoring, coaching, employee development, and providing technical leadership to less experienced staff
• Provide hands-on technical guidance and direction to the team, including developers, contractors, and vendors
• Develop, maintain, and manage comprehensive resource plans, work prioritization, and delivery of project commitments
• Contribute strategic thinking related to how data and analytics contributes to and support the ASCEND project, the Business, and the Enterprise
• Implement and maintain production support processes focused on the identification and mitigation of root cause
• Collaborate with Cloud, Security and Infrastructure teams for provisioning and hosting of cloud infrastructure
• Ability to partner with peers across the Enterprise and serve on system committees to ensure design elements meet business needs, create efficiencies, and garner support for key issues affecting front and back-office customer operations
• Ability to effectively lead and manage through change

JOB REQUIREMENTS:

• Bachelor’s degree in MIS, Computer Science, or a related field required
• Comprehensive knowledge and understanding of the Software Development Life Cycle
• Ability to handle multiple assignments and conflicting priorities
• Knowledge and understanding of data warehousing, data engineering, data governance, data security, data quality, and data visualization concepts
• Strong understanding of modern hybrid (On-Prem Cloud) data architectures and cloud-computing concepts
• Strong understanding of the data and analytics tools, technologies, and capabilities
• Ability to embrace, propagate and implement change in the team and organization
• Ability to work with business partners and peers of varying levels of technical proficiency
• Interest in and passion for learning and working in a fast-paced environment
• Experience with large, enterprise projects and production support
• Ability to identify root cause as well as mitigation required while working with other technical staff
• Experience creating and refining Functional and Technical Design Documents
• Comprehensive, recognized leadership skills that build relationships and develop a team atmosphere
• Knowledge of business analyst processes, methodology and tools
• Demonstrated experience successfully delivering through the Agile delivery framework (Scrum, SAFe, etc.)
• Excellent problem-solving skills
• Excellent communication skills

Preferred Skills/Experience

General

• Assist in the creation and mobilization of the ASCEND project, including standing up of the Advanced Analytics Platform
• Ability to coach team members in best practices and improvements
• Coordinates with the ASCEND project to agree on the best approaches for delivering solutions and testing activities for the Advanced Analytics Platform.

Business Acumen:

• Serves as lead for specific projects and assignments as required. Responsible for setting work priorities, assignments and managing related issues
• Anticipates and identifies obstacles that may put assigned projects or tasks at risk; develops approaches and implements solutions to mitigate risk

Engagement:

• Instructs, guides, and works alongside team members for the delivery of the Solution Design
• Collaborates with their team leaders and others, to resolve complex business issues and problems
• Develops and maintains productive working relationships with key business stakeholders, as well as external solution and advisory vendor organizations

Driving Results:

• Responsible for driving results, including setting expectations, prioritizing work, and evaluating results
• Support manager in ensuring internal controls and governance are achieved in compliance with policies and standards

Reporting Relationship

• This position will report to the Advanced Analytics Product Manager in the ASCEND Customer Experience organization

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Mississippi-Coastal Area-Gulfport, Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

MPC Corporate Headquarters - 2992 West Beach Blvd (2992GULFPORT)

2992 West Beach Blvd

Gulfport, 39501

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2010998