Job Title: Ancillary Revenue Manager

Department: Revenue

Reports to: Director of Revenue

Responsible for executing and supporting the ancillary revenue optimization strategy under the guidance of the Director of Revenue. Deploys revenue strategies, and rates, availability, inventory, and restriction updates in various distribution channels for all ancillary products.

Primary Responsibilities:

• Deploys revenue strategies managing rates, availability, inventory, and restriction updates in various distribution channels. Provide strategy recommendations to optimize total ancillary revenues and meet budgeted goals. Monitor specific strategy production and provide ongoing recommendations to optimize total.

• Completes or assists in the required revenue management processes, such as forecasting, preparing revenue meeting documents and the annual budget planning process. Ensure the department operates with a sales attitude and all personnel are aware of all sales opportunities.
• As needed, respond timely to internal and external inquiries for ancillary products, rates and resort information. Attend required meetings. Support Revenue Department with special projects.

Next Level Duties:

• Lead by positive example, establish and maintain positive communication and professional demeanor throughout the office.
• Conveys information, both written and verbal, that is clear, precise, and always understood by all parties at all levels. Ability to streamline and simplify complicated information. Timely in responding to requests for help and information.
• Provides useful data to operational departments to effectively schedule according to business demands.
• Handle customer (internal and external) complaints as needed and appropriate.
• Creates and enjoys a competitive environment, which sets and achieves higher goals than others and utilizes metrics, scores, and measurements to measure and celebrate the team’s success.
• Possesses an ongoing need to improve their work and often implement new ideas to improve the goals of the business.
• Owns ancillary product development and deployment on all distribution channels.
• Proactive in troubleshooting any rate load and channel connect issues.
• Owns troubleshooting reservation connectivity issues and testing new releases.
• Assists with the optimization and maintenance of property content and images across all distribution channels - CRS, GDS, OTAs and BE.
• Assists with creation of SOPs to ensure consistency in procedures and efficiencies as it relates to training/on-boarding and coverage.
• Assists with creation and distribution of daily, weekly, and month-end channel reporting to measure overall effectiveness.
• Other duties and/or projects as assigned from leadership.

Must have Qualifications:

• The desired candidate will have a minimum of 2 years-experience in Revenue Generating and Guest Service role along with operations within a brand or independent resort or other similar industries with a focus on revenue generation with a proven record of success.

• S/he will have excellent knowledge – and at the forefront – regarding all facets of related technology (Property Management Systems, Liaison Interfaces, Sales & Catering, Duetto or other RMS experience, Contact Center, Global Distribution Systems, Sabre/SynXis/CRS, Inntopia, Siriusware, distribution software for aggregated channel management, web booking engines, etc.) and will possess a blend of both operational and sales expertise.
• A self-starter with fresh eyes and an insatiable appetite for information will be key to success.

• Must be innovative yet analytical; a thoughtful communicator who comes from purpose and is undaunted by challenges or stressful situations.
• The candidate will have a high degree and a genuine commitment to integrity.
• Strong organizational and problem-solving skills.
• Ability to exercise good judgment in making decisions required.
• Positive and solution-oriented attitude required.
• Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented required.
• Must work well with others and work across departments.
• Strong customer service skills required.
• Excellent communication skills (verbal and written) required.
• Ability to work in a high volume, fast-paced environment required.
• Ability to work and get along well with others required.
• Proficiency in Microsoft related programs required.
• Must have work schedule flexibility.
• Thrives in a competitive environment that celebrates individual and team successes.

More About Camelback:

Voted #1 Indoor Waterpark in the USA and #1 Ski Resort in Pennsylvania, Camelback Resort encompasses more year-round amenities than any other mountain resort in the country: adventure on the zip lines, ropes course, mountain coaster and more with fun for the entire family.

We are seeking enthusiastic and energetic individuals to join our team. Camelback Resort offers competitive wages, generous benefits (including health insurance, vacation, and 401K), and INCREDIBLE PERKS, such as complimentary access to Camelbeach, Aquatopia, and over 15 area amusement parks and attractions. Don’t waste time; apply today!

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.