MHC Healthcare is seeking an Ancillary Services Manager to join our Laboratory and Radiology Services team at the MHC Marana Main Health Center, located in the heart of Marana, AZ. The Ancillary Services Manager is responsible for daily oversight and supervision of the Laboratory and Radiology Departments, along with the assigned staff at Marana Main Health Center. The Ancillary Services Manager also provides direction to staff assigned to other MHC Healthcare (MHC) locations regarding Ancillary Services processes and procedures. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 16 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.

The following qualifications are required:

• Associate degree in relevant field of study
• 2 years’ professional technologist experience in an Ancillary Services department
• 1 year of supervisory experience
• Certification in a laboratory or radiology service specialty
• Computer proficient with Microsoft Office applications
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MHC)

The following qualifications are preferred:

• Bachelor’s degree
• In-depth knowledge of Laboratory and Radiology services
• Bilingual (English/Spanish

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibility:
Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Ability to give and carry out instructions furnished in written, oral, or diagram form.
• Ability to work through situations and problems to accomplish best possible resolutions.
• Ability to develop and meet operating budget requirements.
• Superior interpersonal and team building skills.
• Ability to interact with staff and the public in a positive and successful manner.
• Excellent computer skills and ability to produce meaningful reports.
• Basic knowledge of front and back office processes.
• Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
• Proven effective leadership with demonstrated ability to effectively direct, delegate, motivate, and build high-performing, collaborative teams.
• Demonstrates cultural competence and commitment to supporting and promoting diversity, equity, and inclusion through work performance and professional interactions.

Duties and Responsibilities:

• Provides general oversight and guidance of all Laboratory and Radiology functions, policies, and procedures.
• Implements directives from the Laboratory and Radiology Director and the Chief Medical Officer concerning policies and procedures.
• Selects test methodologies appropriate for the clinical use of the Laboratory and Radiology test menu.
• Verifies test procedures performed and establishes the performance criteria, including accuracy and precision of each test and test system.
• Enrolls the Laboratory in an approved proficiency testing program commensurate with services offered.
• Ensures timely maintenance of continuing education and active licensure for Laboratory and Radiology (Ancillary) staff and sites.
• Establishes acceptable levels of analytic performance and ensures these levels are maintained throughout the testing process in Ancillary departments.
• Ensures patient test results are not reported until the test system is verified to be functioning properly and any required corrective action has been taken.
• Evaluates and documents the performance and development activities of Ancillary staff.
• Evaluates Ancillary staff performance of new standards and requirements, especially when testing methodologies or instrumentation changes occur.
• Maintains the Quality Assurance Program for Ancillary department functions.
• Ensures proper training of Ancillary staff.
• Maintains Ancillary employee site files.
• Develops a budget for the Ancillary Services department with the assistance of the Associate Director of Integrated Operations (ADIO), and provides guidance to staff working within budgetary costs.
• Enforces safety procedures and consults with other supervisors about safety issues.
• Plans workload distribution and ensures proper scheduling of staff.
• Manages timekeeping and other assigned payroll activities, and plans for time off for Ancillary staff.
• Regularly meets with the ADIO, Chief Medical Officer (CMO), and Technical Consultant(s) to review policies and procedures, current issues, workflow and electronic medical record (EMR) issues, and Laboratory and Radiology issues; and includes appropriate external stakeholders as appropriate.
• Maintains the Laboratory licensure at a maximum of Moderate Complexity approval limits by accurately maintaining files and logs, preparing for and leading site visits and audits, ensuring regulatory compliance, and maintaining current policy and procedure manuals for licensure.
• Ensures State standards are compiled and maintained for all Radiology equipment.
• Acquires appropriate certifications required to operate equipment for all MHC Health Centers for Ancillary services.
• Ensures proper care and maintenance of all Laboratory and Radiology equipment and related supplies.
• Ensures proper staff training, usage, and supervision of all Laboratory and Radiology equipment.
• Ensures proper maintenance, training, and functionality of all Ancillary Services information systems within the scope of practice.
• Responsible for developing and maintaining positive professional relationships with applicable external reference laboratories, radiology services, and radiologists.
• Responsible for ensuring the status, delivery, and notification of laboratory results and radiology images and reports through effective management and understanding of the EMR, Ancillary Services information systems, and Ancillary and provider workflows.
• Responsible for ensuring STAT orders are handled with priority and confidence from the “order entry” process through “result delivery” and provider acknowledgement for all ancillary services provided.
• Creates, develops, and maintains clear guidelines for Laboratory workflows as they related to EMR ordering, Laboratory Information System (LIS) accessioning, specimen procurement, specimen processing (internal and external), results delivery, and notification.
• Facilitates the understanding, training, and use of the “web-client” module of LIS, to support satellite order entry, release and results delivery.

Benefits:
As an employee of MHC Healthcare, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, MHC Healthcare believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical services ($500 for full-time)
• Tuition reimbursement

MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or an other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.


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