Application Data Steward I Job at Freeman Company
About Us
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Application data steward I has accountability for the customer data specific to the application they live in. This role requires focus on the CMA exhibitor customer list onboarding, processing, research, plus implementation of data best practices/tips, data exceptions, strategy and reporting. Making sure that enterprise data policies and data standards are adhered to on a daily basis. Makes well-thought-out decisions on complex or ambiguous data issues and follows established CMA data stewardship process.
Essential Duties & Responsibilities
- Responsible for data entry, maintenance and accuracy, focusing on data quality and integrity
- Analyzes source documents containing customer information (exhibitor list) to be entered into Profisee, CMA and TSS
- Identifies and interprets data to be entered, resolving deficiencies and discrepancies through critical thinking
- Communicates with business partners regarding exhibitor list data issues to help reach resolution and establish expectations with clients
- Processes exhibitor lists requested from growth through Profisee & CMA and meets service level goals
Education & Experience
- 0-2 years of experience in the data application steward role or equivalent data processing role
- Basic knowledge of fundamental concepts, practices, and procedures that apply in routine situations relating to exhibitor lists required
- Critical thinking skills required: Ability to solve varying problems, requiring analysis and interpretation with strong attention to detail and ability to thoroughly review information in a fast paced work environment
- Professional communication skills verbally and in writing required. Excellent customer service skills over the phone and via email with internal and external customers required
- Intermediate level proficiency with Microsoft Office Suite preferred
- Ability to create route reports and perform routine calculations such as discounts, interest, commissions, proportions, etc.
- Result oriented, diligent, and works with the sense of urgency
- Influential, versatile team player that is comfortable under pressure
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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