**Prefer Veteran and Military Families**

Leads a technical project team. Understands the business strategy of client department and defines the information systems requirements to meet the business requirements. Provides expert functional and technical support for vendor applications and programs. Collaborates with other department resources to ensure system integration. Monitors, defines, and reports on critical path workflows. Resolves issues or escalates issues as required. Drives the design and implementation of new business processes within required configuration. Functions as lead in the design, coding, debugging, testing, documentation, and implementation of in-house applications and customization of vendor-supplied applications. Collaborates with the Data Base Administrator, Systems and Security teams on system upgrades. Develops and supports multiple-system interfaces and integration.

Education & Experience

Required:
o Bachelor's degree in Business, Information Technology, Engineering, or related field with courses in programming and database systemso 7+ years experience supporting healthcare applications o 5+ years experience programming and report-writing in an Oracle environmento 2+ years experience leading technical project teams

Preferred:
o 9+ years experience supporting healthcare applications o 7+ years experience programming and report-writing in an Oracle environmento 4+ years experience leading technical project teams

Key Responsibilities

o Serves as a technical project lead, technical architect, and/or project manager for a team of application developers. Keeps management team informed of project status and significant issues impacting outcomes.o Coordinates the planning, organization, and direction of activities related to applications software.o As a technical lead, responsible for creating detailed programming technical tasks, assigning workload, monitoring project progress, performing code review, and validating testing outcomes of application developers. Perform mentoring and oversight in all areas of the development life cycle.o Researches, evaluates and tests the setup and functionality of supported modules to ensure optimal functionality for end-users. Determines compatibility with existing systems and interfaces. Provides technical support and trouble-shooting for software. Installs and tests vendor upgrades and patches. Collaborates with end-users on upgrade testing to ensure successful migration to new versions.o Investigates and recommends new tools and applications in support of business needs.

o Functions as Subject Matter Expert for business processes/user functions that these modules directly support. Communicates with business units, Project Managers, and other IT staff on application upgrades, fixes and new processes. Responsible for evaluating any impact of system changes on existing modules.o Collaborates with client department on functional system and processes, provides daily support to functional end-users and recommends process changes to promote better utilization of application functionality. o Coordinates the work outcomes of external consultants.o Performs complex coding assignments. Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency or to adapt program to new requirements.o Develops system and program test plans, including obtaining test data, conducting program and system testing, and evaluating test results. o Develops documentation defining application development process, including technical reports, communications, and instructional manuals. Maintains user manuals, system design documents, and program documentation. o Coordinates with analysts and training staff to validate end-user instructions/training materials.

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o Logs, monitors, and manages event calls regarding reported system issues. o Serves on project teams.o Participates in regularly-scheduled project review/status meetings internally and with client departments.o Serves as a technical and functional resource to entry level and senior level developers. o Provide escalation assistance and oversight for team service tickets, research, resolution and closure.o Documents change control.o Performs on-call support functions.o Performs other duties as assigned. o Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Expert knowledge in applications programming methodologies, and Tool Control Language (TCL scripting language - required for EXL applications only); Proficient with Microsoft Word & Excel; Strong knowledge of Structured Query Language (SQL) in an Oracle environment and TriWest vendor-supplied application development tools; Functional expertise in assigned application.

Company Overview

Taking Care of Our Nation’s Veterans.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We are On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance we have proudly been on that important mission since 1996.

For more information about TriWest, please explore our website at www.triwest.com.

Benefits

More About Working at TriWest Healthcare Alliance

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Team members work from home or in one of our state-of-the-art facilities. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, dental and vision coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.