Application Support Specialist Job at Premium Retail Services
As Premium’s Application Support Specialist, you’ll provide Tier I technical assistance and support related to Premium systems. You’ll support end users with trouble tickets, isolate problems, identify and implement solutions, and communicate clearly and effectively with non-technical end users.
What’s in it for you?
- Join a family-focused organization committed to our culture.
- Competitive salary and comprehensive benefits.
What will you do?
- Provide technical assistance by learning Premium Retail Services business practices and internal applications to help guide and resolve user issues.
- Respond to tickets via email or phone if necessary.
- Train requestors on systems.
- Maintain daily performance on systems.
- Investigate error messages and determine resolutions.
- Walks customer through problem-solving process.
- Run diagnostic programs to resolve problems.
- Partner with Tier 2 technician and developers to resolve technical issues.
- Follow up with customers to ensure issue resolution.
- Gain feedback from customers about systems.
- Run reports to determine malfunctions that continue to occur.
- Document processes and workflows developed in troubleshooting efforts.
How will you succeed?
- Being a forward thinker and problem solver and going above and beyond in completion of requests.
- Staying extremely detail oriented and organized.
- Effectively managing your time.
- Managing multiple and competing tasks while maintaining excellent results.
- Taking initiative and identifying development opportunities.
- Having a customer service mentality in order to ensure satisfaction of users.
What experience should you have?
- Bachelor’s Degree or similar experience preferred.
- Two years’ experience within an IT technical support role.
- Experience with Microsoft Office365, including Excel and Access.
- Experience with SQL and MS Access is a plus, but not a requirement.
So, are you Premium’s next Application Support Specialist?
#WeArePremium
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