Apply today at Loews Hotels at Universal Orlando voted Top Workplace 2022!

We offer free entrance to Universal Orlando Theme Parks, SeaWorld Orlando, and Busch Gardens Tampa Bay including guest passes to share with Friends & Family and a discounted Travel Program for all benefit eligible positions. Additional benefits include: a free meal for every shift, Uniforms, Tuition Reimbursement, 401K, and Medical, Dental, and Vision Insurance.

Once you are a part of our team, the growth opportunities are endless through our GREAT Internal Promotion Program.

The Area Conference Manager Responsible for overall management of conference groups at Loews Orlando Area Hotels

• Receives assigned Conference turnover from Sales Department and reviews accuracy and thoroughness
• Provides initial written communication with client once file is received. Provides verbal follow-up/introduction within one week.
• Provides professional written and verbal communication to client regarding the management of their account
• Assists Area Associate Director of Conference Management with menu development as needed
• Maintains contact with client on a regular basis to develop a positive working relationship
• Outlines all details of conference events through the creation of Banquet Event Orders
• Sends all Banquet Event Orders and Group Resume to clients to review, signature approve and return
• Responsible for managing group room blocks and group room pick-up throughout pre-planning and communicates changes to maximize guestroom revenue
• Effectively communicates conference group needs with operating departments through creation and distribution of group resumes, banquet event orders and other forms of communication 10 working days prior to group arrival, per Loews Hotels and Co. standards. This will ensure proper scheduling, staffing, purchasing and overall preparedness by all departments are fulfilled
• Anticipates guest needs based on the hotel’s guest mix, the current industry trends and competitive set trends to recommend appropriate product/service and operation needs for the client and their program
• Schedules and coordinates pre-convention and post-convention meetings when required
• Ensures that information regarding daily group functions are clearly posted via the hotel’s guest information system and in general meeting areas
• Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction
• Maintains accuracy of conference management information in Delphi
• Must meet specified monthly/annual financial goals as established during annual budgeting process
• Creates and maintains strong relationships with both internal and external clients throughout servicing of group and conference business
• Discuss the group’s plans for future events, encourage rebooking
• Provide direct supervision of the Conference Management hourly team members
• Works with Access Conference Managers so they learn the complexity and needs of larger groups
• Assists with training and development of Access Conference Managers, Conference Coordinators and LINCs
• Ability to travel to multiple onsite hotels if applicable
• Adheres to all Loews Hotels & Co. guidelines, policies and procedures

Qualifications:

· MUST BE A SEASONED PROFESSIONAL WITH PREVIOUS EXPERIENCE AS A CONFERENCE MANAGER IN A HIGH VOLUME RESORT. (1000 PLUS ROOMS)

· Resort experience in Rooms & F&B required

· Strong Customer Service skills

· Must be able to work a flexible schedule: days, nights, weekends and Holidays are required

· Delphi Experience

· Must have strong organizational and partnering skills

Now is the time to join our rapidly growing team! Loews Hotels offers exclusive benefits including:

· Free Entrance to Universal Orlando Resorts Theme Parks, Busch Gardens – Tampa, and Sea World

· Free Meal every day at work

· Team Member Travel rates at all Loews Hotels properties across the country

· Competitive Medical, Dental, and Vision Insurance

· 401K Matching

· Educational Reimbursement

· And much more!

Grow your Career with us! We are growing and so can you....we offer a GREAT Internal Promotion Program.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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