Position Summary

Anthem Broadband is the leading provider of wireless internet services, providing coverage to Southern Idaho and the surrounding areas of West Yellowstone, MT and Ontario, OR. We are experiencing tremendous growth and are looking for new installers to help keep up with demand. If you want to make a great living and enjoy working outdoors more than sitting in an office, join Anthem Broadband and become an integral part of our team.

Essential Functions and Responsibilities:

Our Area Field Managers are the leaders on the front linein the creation of an on-site exceptional customer experience. These team members are responsible for customer care through on-site visits with Quality Checks, No Install Verifications, installations, maintenance and repair, internal team member support throughout the company, as well as manage day to day activities of Lead Field Technicians and Field Technicians in the area assigned. Successful Area Field Managers will have the desire to ensure our customers are connected to the world through technology. We value commitment to learning, professional growth, team members who can demonstrate they care, high level of integrity, team members who are innovative and adaptive, driven, and dedicated.

SCOPE:

• Lead, Manage and Hold Team Accountable.
• Work alongside of dispatch to achieve company promise of 24/48.
• Work with fellow managers to create and maintain goals.
• Train and mentor Lead Field Technicians and Field Technicians to be able to achieve key KPI’s.
• Perform Quality Checks on work completed by employees for an exceptional customer experience.
• Work with the entire field team to achieve area and company goals.
• Expect to spend a significant portion of their time outdoors on rooftops, in extreme weather conditions and possibly long hours.
• Fleet Management
• Maintain Staffing
• Extensive documentation which requires excellent written and verbal communication.
• Problem solving autonomously and with direction from General Manager, Dispatch, Network Operations, Tech Support and Billing.

COMPLEXITY:

• Operates in a diverse and complex environment where analysis of situation and data requires evaluation of a variety of factors. Applies organization's policies and procedures along with developing create solutions to solve issues.

IMPACT:

• Work directly impacts functional objectives. May conduct work critical to customer and team member experience and/or success. Work and/or decisions will impact functional and/or organizational budgets.
• Frequently interacts with subordinate supervisors and/or individual contributors and other functional managers. Provides management and guidance to group within established policies and procedures. Often leads a cooperative effort among project team members. Ensures work plans are executed and goals are achieved. Holds direct reports accountable through established performance management processes. Actively develop and coach people, makes hiring and compensation decisions. Exercises considerable independent judgment and creatively in determining how to achieve results within defined procedures and policies.

Required Education/Experience:

• High School diploma
• Efficient experience using operating systems (i.e., Microsoft office, internet browser, etc.)

Required Skills:

• Meeting KPI’s
• Clearly Driven
• Ability to lead and train Lead Field Technicians in an efficient and thorough manner.
• Ability to communicate properly with Field Operations Director, Lead Field Technicians and Field Technicians.
• Ability to listen to and follow directions, processes, and policies.
• Able to utilize a wide range of company tools and equipment.

Preferred Qualifications:

• Preferred Bi-Lingual

Special Position Requirements:

• Comfortable with heights.
• The job requires getting on and off rooftops using ladders and occasional climbing of towers, grain silos and other structures.
• Good mechanical aptitude.
• Willing to work long hours during peak season.
• Ability to work some weekends.
• Ability to work some holidays.
• Willing to work some overtime if requested.
• Willing to travel and work in other networks for up to 4 nights (overnight)
• Clean driving record.
• No criminal history.
• A great personality and professional appearance.
• Good communication skills.
• You will be working with customers at their homes.

Competencies Required:

• Problem solving skills: Investigate appropriate resources and involve partners when appropriate. Future oriented. Assess what will help or hinder achieving organizational goals. Focus on what is important.
• Interpersonal skills: Deal with others in a considerate, respectful, and unbiased manner. Approach conflict proactively. Solicit and share feedback openly. Listen with empathy and maintain composure.
• Accuracy: Draw on facts collected from a broad knowledge of organizational goals and processes.
• Adaptability: Correct behaviors and communication style to meet the needs of a wide range of situations. Tackle obstacles appropriately. Comfortable with ambiguity.
• Reliability: Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follow through on commitments. Exhibit exceptional integrity.
• Attitude: Display commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Assert self appropriately to champion ideas. Tell the truth in a direct and constructive way.
• Initiative: Self-directs with a strong tendency for action. Lead the way to improve performance or processes. Display keen interest in our customers and our organization. Self-direct with a strong tendency for action. Lead the way to improve performance or processes. Display keen interest in our customers and self-directs with a strong tendency for action. Lead the way to improve performance or processes. Display keen interest in our customers and our organization.

Eligible Benefits:

• Health Insurance
• Free internet package
• Referral bonus opportunity
• Paid time off
• Commissions

This Job Description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This Job Description does not constitute a contract of employment and the organization may exercise its employment at-will rights at any time.

Job Type: Full-time

Pay: From $47,000.00 per year

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: One location

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