Asset Controller Job at Rolls-Royce
Job Description
Asset Controller
Indianapolis, IN
As the Asset Controller in Civil Aerospace, you will be the primary interface between the project and service customer, ensuring that delivery commitments are understood, as well as ensuring that engine or system specific issues are escalated for resolution. You will be responsible for leading the management process on behalf of service customers, facilitating forecasts, asset control (new and serviceable), and delivery outputs. Within this exciting role you will provide superior customer support to customers via parts delivery, responsiveness, and total customer satisfaction. Must be able to travel both domestically and internationally up 5%
Innovate & Power the world
At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.
We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.
Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more
here
.
Key Accountabilities:
- Continuously encourage improvements in delivery, reliability, promise dates, and inventory for customer satisfaction
- Responsible for ownership and accountability for assigned customer data and information management
- Work in SAP following all ERP principles
- Evaluate customer demand inquiries, commit to customers and respond to customers related to material issues
- Review schedule adherence to customer order board & service level requirements providing proactive communication of outward movement as required
- Must be able be available on a rotational basis for on call support for airline customers, including after hours, weekends, holidays, and/or during all office closings when scheduled
Basic Requirements:
- Associate degree with 3+ years of Customer Service, Customer Support, Logistics, Supply Chain, Manufacturing, and/or Aerospace Industry experience, OR
- Bachelor's degree with 1+ years of Customer Service, Customer Support, Logistics, Supply Chain, Manufacturing, and/or Aerospace Industry experience, OR
- Master's Degree in Communications, OR
- JD/PhD in Communications, OR
- 5+ years of Customer Service, Customer Support, Logistics, Supply Chain, Manufacturing, and/or Aerospace Industry experience in lieu of a degree
- Must be U.S. Citizen to be considered eligible for consideration
Preferred Requirements:
- SAP Sales and distribution experience
- Intermediate to advanced experience with MS Excel and MS PowerPoint features and functionalities
- Prior experience working in a Customer Service/Customer Support Role
- Experience working with internal and external stakeholders and suppliers
- Prior experience working with Airlines or in the Aerospace industry
Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
Our People are our Power
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy
here
.
At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team.
Relocation assistance is not available for this position.
Closing Date: December 2, 2022
Job Category
Supply Chain Planning & Control
Posting Date
17 Nov 2022; 00:11
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