ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Assistant Director of Housekeeping for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

The Assistant Director of Housekeeping oversees the day-to-day operations of the department with a focus on the public spaces team in addition to tower operations. This individual works with the Director of Housekeeping to develop and execute standards and procedures in a luxury environment. He or she will provide confident leadership and support to a hardworking team to achieve service excellence. The successful candidate will be nurturing, display care and compassion, and have a sincere desire to develop the staff. This position requires consistent attention to detail and outstanding organizational and computer skills to ensure flawless execution. Previous housekeeping leadership experience in a hotel/resort setting is required.

Some of your responsibilities include:

• Embody the values + guiding principles of Hotel Drover
• Ability to manage multiple functions and deliver results in a demanding, fast paced environment
• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
• Maintain the highest level of customer service and display professionalism at all times.
• Assist in the selection of staff, recruit, hire, and train qualified housekeeping personnel.
• Ensure all meeting room public spaces are accurately set up according to the requests indicated on the meeting room/event function sheets.
• Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
• Prepare and distribute room assignments and keys to housekeeping attendants.
• Check floors periodically, update the current room status, and find opportunities for service improvements.
• Answer the department telephone to respond quickly to requests from guests.
• Check hotel's computer for information concerning room status and enter updated room status.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
• Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
• Submit requests for repair of cleaning equipment.
• Requisition or purchase other supplies and equipment for hotel room honor bars, toiletries, and paper products.
• Assist the Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel, including deep cleanings of room and all hotel and meeting space public areas
• Provides afternoon and evening management presence.
• Executes and tracks regular inspections of public spaces.
• Develops, assigns, and audits weekly projects for the public area team.
• Follows all required safety and standard operating procedures.
• Communicate effectively with Director of Housekeeping any issues and/or concerns.
• Always display appropriate two-way radio etiquette.
• Perform any other duties deemed necessary for the success of the department.
• Perform other job-related duties as assigned.
• Knowledge of Point of sale ( POS ) systems, Handheld POS, inventory and store requisition software and reporting tools.
• Knowledge of Property Management Systems such as Opera, HotSOS etc.
• Previous experience in hotel industry.

MUST HAVES:

• Passion for creating an amazing experience for our clients and guests
• Creative thinking and strategic skills
• Flexible schedule, able to work evenings, weekends, and holidays.
• Strong interpersonal and relationship building abilities; passion for collaboration

QUALIFICATIONS:

• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues without constant supervision.
• Previous experience in similar Job role.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• The team member is required to perform all necessary duties of the job. The team member must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Work Location: One location

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