Assistant Front Office Manager Job at HSH Group
The Assistant Front Office Manager oversees the daily operations of the Front Office team. Act as the main contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office.
Key Accountabilities:
- Assists the Front Office Management team in leading and managing all areas of Front Office Department to ensure the highest levels of Peninsula Standards are met consistently.
- Supervises front office team members to ensure all guest interactions are personalized and efficient during guest check in/out telephone service and throughout the guests stay.
- Manage the process of check in by securing proper identification and form of payments are established upon guest registration.
- Motivate and encourage front office team members to upsell and drive rooms revenue daily.
- Ensure all folios are posted in a timely manner, settled and that deposits are handled properly.
- Handle and follow up on any guest complaints or contentious concerns that can’t be settled directly by team members.
- Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently.
General Requirements:
- Bachelor’s Degree in hotel management, hospitality, business administration or a related field is preferred
- At least three years of previous front office experience in a luxury hotel is preferred.
- Must possess excellent interpersonal communication and organizational skills, being able to work well under pressure with a variety of people and working well with cash and basic accounting principles
- Must possess and aptitude for guest service and have an enthusiastic, positive attitude
- Must be fluent in English, and fluency in at least one foreign language is preferred.
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $80,000 annually.
About The Peninsula New York
Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city’s most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.
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