Assistant Manager Job at N Street Village
The Assistant Manager of Low Barrier Shelter Programs for the Patricia Handy Place for Women (PHPW) supports the Program Manager in the daily operations of the low barrier shelter. The shelter has a maximum capacity of 152 low barrier shelter residents. This position reports to the Manager of Low Barrier Programs.
- Effectively assist Program Manager in leading PHPW operations, client activities and overall shelter programs to meet agency mission.
- Supervise Advocates, approve timesheets, ensure adequate staffing levels for each shift.
- Build rapport with residents, deliver services in a manner that is trauma-informed, dignified, and respectful
- Assist Program Manager in coaching and professional develop of employees.
- Meet with residents to resolve disputes and de-escalate conflicts as necessary.
- Serve as a point of contact with community partners.
- Respond to overnight phone calls from staff requiring guidance and/or support.
- Defuse and de-escalate difficult situations involving clients and staff.
- Assist Program Manager in maintaining a professional culture that promotes teamwork and empathy for residents.
- Assist Program Manager to ensure accurate, timely data entry of client information per contract requirements
- Attend all required trainings per contract requirements
- Participate in all scheduled leadership meetings
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