We are seeking a full-time (1.0 FTE) Assistant Manager to support our Hayward Clinic Team!

The Assistant Manager is tasked with providing “floor” guidance to front-end and/or clinical support staff to ensure coverage and consistency of processes. S/he helps with problem solving and navigating complex clients, processes, workflows.

The Assistant Manager will be a resource to the Clinic Manager, Director and Operations team for implementation and sustainability of workflows as part of the clinic leadership team. Will also be responsible for clinical work and performance management of direct reports as well as staffing, engagement and retention of staff. Direct reports include front-end and clinical support staff. Will develop a communication tool to ensure all workflows, directions and processes are documented, shared with staff and adhered to.

Essential Job Functions:

• Ensures that patients are receiving the best possible customer service experience.
• Works with other department to ensure appropriate and adequate staffing and resources for staff to fulfill the functions of their job.
• Functions in a clinical working role as appropriate.
• Stays current on changing policies and procedures and effectively communicates these changes to staff.
• Audits processes and holds staff accountable to established policies and procedures.
• Oversees staff and performs tasks related to supervision; including functions such as hiring, training, orientation, staff scheduling, performance management, and daily operations.
• Prepares and manages the department’s budget.
• Orders supplies and maintains adequate inventory of supplies.
• Partners with the clinic leadership team to support initiatives and projects within the clinic.
• Attends management meetings and related trainings.

Job Qualifications

Bachelor's degree in healthcare or related field preferred. Two years of supervisory experience or two years of clinical work experience preferred; or equivalent combination of education and experience.

Preferred experience with:

• Google and Microsoft Office applications
• Electronic Medical Record applications

Required Credentials, Certification, Licensure: Current CPR required.

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, 403B Retirement Savings Plan w/ employer match, HSA/Flexible spending accounts, and Employer-paid STD, LTD and Life Insurance
• Family-friendly, flexible work schedules - NO WEEKENDS!
• 9 Paid holidays including the Day After Thanksgiving, Christmas Eve, and a Birthday holiday
• PLUS 4 weeks of PTO, with 1 full week of PTO available to use upon hire!
• NorthLakes Paid Leave Bank to help support your medical needs
• Tuition Reimbursement Program and Continuing Education
• Unique Wellness Benefits; including a generous Health & Wellness Reimbursement program, Community Supported Agriculture (CSA) loan program, and Employee Assistance Program
• Travel Reimbursement
• Employee Referral Program $$$

• Benefits eligibility is dependent upon FTE Status and Position
• All offers of employment are contingent upon successful completion of a criminal background check and references."Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness"Your next great career move could be a click away. Apply now!NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.