discover your purpose...Support management team in achieving goals by providing world-class service. Serve as a role model for building relationships with customers. Assist exempt managers with store management. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.
who you are...

• Passionate about aligning yourself with business needs
• Loves to coach, mentor & help grow your team for all operational within the store
• Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples
• Thrive in an entrepreneurial environment & are consistently looking for ways to thinkoutside-the-box
• Proven success achieving results both independently & through others by fostering a spirit of teamwork
• Risk-taker who is not afraid to go above & beyond to exceed a customers’ expectations in order to close a sale
• Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved
• Loves to contribute in management & store meetings, offering suggestions for associate development & organizationalimprovements

at west elm, you will..
. Lead the store team to create an exceptional experience for customers and exceed sales goals

• Attract, motivate, coach & develop talent to maximize their potential
• Provide exceptional customer service in the store to achieve world-class service standards
• Reinforce customer service principles by coaching staff on their successes & challenges
• Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals
• Develop, implement & manage clientele programs for associates to drive sales
• Develop contests & other programs to motivate associates to increase productivity & raise team spirit
• Assume additional management responsibilities in the absence of Associate or General Manager
• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with ourPeople-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use &management of client information reporting system
• Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change,provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

what we’re looking for...

• 2-3 years of previous retail sales experience or management experience in a customer service related field
• Excellent communication, organization & leadership skills
• Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
• Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
• Employment/promotion to this role will be contingent on successful completion of a background check.
• Full time associates are expected to have open availability to meet the needs of the business. Associates must be available for annual inventory and entire holiday season (November and December).

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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