ABOUT THE ORGANIZATION

Since 1960, Moss Management Services, Inc. has kept a reputable track record of consistent growth and stability. The Company was founded by Ronald Tamkin, Morton Kirshner, Allen Sackler and John Liebes, all of whom had owned and operated their own portfolios of multifamily and commercial properties. Cindy Gray, now President and Partner of Moss & Company Property Management, started with the company as a leasing manager and worked her way through the ranks, while learning every aspect of the property management from an owner's perspective.

In 1990, as the demand for the specialized regional expertise and good management crew, Cindy and Ron introduced third-party property management to Moss Management Services, Inc. This concept of 'managing as an owner' has been the backbone to our organization's growth and success. Twenty-five years later our hands-on approach remains unparalleled in the industry.

POSITION

Assistant Property Manager

DESCRIPTION

As the Assistant Property Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible for assisting the Property Manager meet the Owner's asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for Moss & Company. You are an Ambassador of the Moss & Company Culture and Vision within your Community.

Customer Experience and Leadership:

• Help set a Service Excellence standard and inspiring the teams to achieve it.
• Promote regular communication and transparency within the Community
• Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Promote and uphold company culture, vision and core values.
• Efficiently handle resident requests and concerns.
• Focus on identifying the challenges early and take corrective measures as necessary.
• Own the employee experience, helps drive employee satisfaction and elevates team behaviors.
• Maintain a strong connection of the community team to Moss & Company.

Sales and Marketing:

• Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach marketing including, but not limited to, Rent Café, Max Leases, Apts.com, etc.
• Assist in preparing and distributing marketing materials based on established templates and guidelines such as newsletters, pamphlets, flyers, etc.
• Assist in placing, removing/updating banners, balloons. bandit signs, flags, etc.
• Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability

Financial Performance

• Compute, classify and record data to keep financial records complete
• Accept rental payments and post rents into the computer system. Ensure that payments on Domuso online are processed in a timely manner.
• Record monies collected and prepare bank deposit slips on an on-going basis.
• Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit
• Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
• Assist the Property Manager with delinquencies and monitor for collection procedures.
• Support the Property Manager in implementation of timely collection procedures in accordance with company policies and practices.
• Issue 3 Day Notices to Pay or Quit, with timely follow up on notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer.
• Collect and verify proof of income for prospective residents.

Operations

• Assist the Property Manager in all phases of the property operations.
• Assist the Property Manager in designing and implementing resident retention programs
• Responsible for the knowledge and administration of leasing techniques and sales methods
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive pricing.
• Advise residents of referral concessions (if permitted).
• Communicate leasing requirements and community policies to the prospective resident during the leasing process and follow Fair Housing guidelines.
• Prepare and complete lease forms or agreements and collect rental deposit.
• Keep abreast of current rental rates, floor plans, locations and all amenities of the property.
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive pricing.
• Ensure that the 'model' and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Property Manager.
• Distribute all company or community-issued notices

POSITION REQUIREMENTS

Professional Requirements

• Two or three years of property management experience in operations/resident services.
• Experience in bookkeeping a plus.
• 1 year of working knowledge using AppFolio and Yardi software.
• Sales and/or leasing experience.
• General office experience.
• Proficiency in Google Suite required.
• Ability to interact effectively with prospects, residents, peers and management.
• Excellent customer service skills.
• Must be extremely organized, oriented and able to multi-task.

Core Competencies

• Customer-Centric – Put the customer, both internal and external, at the heart of everything.
• Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems.
• Communication – Communicates in detail both written, orally and verbally in a professional manner.
• Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
• Cost Consciousness – Makes decisions within assigned role that are fiscally responsible.
• Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents.

Physical Requirements:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly operates computer and other office machinery.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
• Constantly works in outdoor weather conditions.

Compensation is $25 per hour + commission. Monday - Friday work schedule.

LOCATION

Harper House

FULL-TIME/PART-TIME

Full-Time

SHIFT

Days

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.