Assistant Scheduling Manager

30 Matthew Street, Suite 201
Goshen, New York, 10924
United States

We're LEGOLAND New York Resort - the place where FUN is built and memories are guaranteed! With our Theme Park, Hotels, Mini-Land and more - the opportunities here at our BRAND NEW LEGOLAND our endless.

We are seeking an Assistant Scheduling Manager to join our Central Planning Team. This role's primary task is to create, edit, and deliver schedules accurately and on time. You will be responsible for making staffing decisions while in constant communication with departmental managers as required to support optimal park service and cost objectives, in addition to other key metrics. This role reports to the Head of Central Planning & Scheduling (HCP) in all projects and initiatives, and ensures the department is represented in the HCP’s absence.

This role is a great fit for someone who is:

• 
  A quick study who enjoys working in a fast-paced environment with a strong desire to learn continually.
  
• As fun-loving as you are hard-working.
  
• Innovative and not afraid to brainstorm with your team; verbalizing new ideas and listening with careful consideration to the ideas of others.
  
• Comfortable around various forms of software and technology in terms of troubleshooting and administration is required.
  
• A team player who is as comfortable working at a desk as you are interacting with the public.
  
• Detail oriented with a strong internal desire to provide exceptional customer service.
  
• Flexible, Pragmatic, Action Oriented Problem Solver.

Your Responsibilities:

• Assist in the configuration and maintenance of Scheduling Software including staff coding, line schedule input, and adjustments due to business need.
  
• In continuous communication with all park management teams regarding departmental needs, schedules, staffing adjustments, and company initiatives as dictated by the department and key metrics. This includes assisting in staffing adjustments due to call outs or changes in predicted attendance.
  
• Actively partners with HRBP in hiring and scheduling related staffing reviews, as well as employee numbers tracking and reporting.
  
• Actively monitors queues and guest flow throughout the park, collecting, managing, and assessing data for immediate use as well as ongoing attendance forecasting.
  
• Ensures the HCP is kept informed of all requests, issues, and changes as they occur.
  
• Manage Scheduling Software and ensure line schedules, budgets, and attendance projections are accurate.
  
• Builds and maintains daily scheduling matrices (line schedules) according to guest flow and revenue analysis to ensure most efficient use of labour; to optimize KPIs and revenue.
  
• Tracking and organizing training documentation for all park staff to ensure the most up-to-date information is used when scheduling.
  
• Collaborate with park management and other department coordinators to ensure any issues, special staffing, or recruiting needs are met on a day to day basis.
  
• Assists with any collection and analysis of park operating data from multiple software suites and combine them to contribute to overall park operating models.
  
• Takes initiative in researching other facts, processes, and data outside of the tools provided internally to compare best practices around the industry.
  
• Participates in Operations Base Duty Management shifts; monitors all guest flow throughout the park. Collaborates with Park
• Duty Management team to address staffing needs on continual basis.
  
• Reacts in real time to any staffing issues and coordinates movement of multi-skilled staff according to business needs.
  
• Assists in generating staff needs analysis for all park departments as dictated by staffing models and forecast. Will work with departmental managers in the recruiting plan development.
  
• Performs other duties as assigned.

About You

• 
  
  At least two years scheduling at least 50 people and/or project management experience is required, preferably in a service environment. Similar experience scheduling staff in a Hospitality or other 24 hour service environment is preferred.
  
• A Hospitality degree, Bachelor’s in Business, or equivalent theme park experience is preferred.
  
• Must show a high aptitude in the use of all Microsoft Office modules with proven experience in developing spreadsheets for scheduling and/or tracking data.
  
• Strong written and verbal communicator with proven technical writing skills.
  
• Experience in data analysis and presentation is preferred.
  
• Open availability to be able to support theme park operational hours.

Physical Demands:

• Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel, and drive.
  
• Intermittent and prolonged standing and walking to move about the park site and interact with employees.
  
• Finger dexterity sufficient to complete paperwork activities and to use a computer.
  
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
  
• Hearing sufficient to communicate with individuals in person and by telephone.
  
• Work Environment: Various inside and outside locations with varying temperatures and floor surfaces.
  
• Must be willing to work flexible hours, including evenings and weekends to support park operations.
  
• Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
  
• Must have or be able to get a valid passport and relevant travel visas. May require travel domestically and internationally.

Who We Are

We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!

Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions, concerns, or additional support needed to succeed in an interview, please get in touch with our friendly team to find out how we can help: LLNY.HR@LEGOLAND.com.