The Smart Electric Power Alliance (SEPA) is dedicated to helping all electric power stakeholders accelerate the transformation to a carbon-free electricity system. To maximize impact, SEPA focuses across three pathways: Regulatory and Business Innovation, Grid Integration, and Electrification. Through educational content, working groups, peer-to-peer engagements and custom projects, SEPA facilitates collaboration, develops innovative strategies, and raises awareness of actionable solutions for our members and partner organizations. For more information, visit www.sepapower.org.

Position

The Associate, Information Management works on information technology initiatives and/or coordinates with cross-functional teams on related projects. The Associate works with department leadership to develop/maintain appropriate processes and procedures so the organization is operating efficiently and effectively. The Associate is a highly organized individual who serves as the point of contact for the organization’s networks, and CRM systems and will serve as a point of contact with various vendors and consultants.

• Acts as the Service Desk Manager across departments.
• Helps develop processes and procedures for use of systems within the organization.
• Develops, maintains, and administers training programs for all information technology resources.
• Develops and maintains onboarding material and provides organizational platform training and guidance on best practices.
• Understands all the organization’s interrelated business processes.
• Recognizes internal and external business challenges in regard to business systems and recommends process, tools, or service improvements.
• Assists with the selection and development of new software systems.
• Assists with enforcing the IT policies, procedures and adherence.
• Serves as an administrator for the Google Apps environment and provides internal support to key stakeholders.
• Provides support to the organization’s working group platform, Higher Logic.
• Other tasks as assigned.

Qualifications

• Minimum one year of work experience.
• Understands and uses new technology.
• Ability to take complex I/T terminology and communicate with non-I/T professional.
• Experience with a Google Apps environment.
• Excellent communication skills.
• Demonstrated attention to detail and organizational skills.

Attributes

• Strong attention to detail. You are deadline-focused and understand the need for a quality product delivered on time. Your impeccable work style sets the standard. Your data entry skills a near perfect.
• Proactive and self-motivated. This is a key element of SEPA’s culture and is critical to our success. You think ahead, anticipate challenges, and take things from start to finish. You have a keen ability to determine what is working and what is not, and you take action to lead in the right direction but are willing to seek assistance when needed.
• Flexible. With major changes occurring both internally and in the industry at large, you are able to adjust to changing priorities and operate effectively in a fluid and fast-paced environment.
• Collaborative work-style. With a wide range of stakeholders to support and/or guide, you possess a style that both complements the efforts and supports the needs of others.

What’s Attractive to the Right Candidate?

• Your work will help accelerate our nation’s transformation to a carbon-free electricity system.
• You will enjoy working in a collaborative and highly-supportive work environment with a great team of trustworthy and approachable colleagues. You will experience a culture driven by these organizational behaviors:
  • Adaptability - Be flexible and capable of change to achieve maximum impact.
  • Innovation - Drive new understanding & methods to grow ambitiously as an organization and as individuals.
  • Comradery - Work hard and have fun.
  • Humility - Start with questions, rather than answers. Explore all sides of an issue.
  • Ownership - Think and act like owners of SEPA. Hold ourselves and each other accountable for our shared success
  • Transparency - Communicate honestly, frequently and openly.

Diversity, Equity & Inclusion

SEPA is committed to creating a diverse environment and is an equal opportunity employer. Employment is based on personal capabilities and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other protected class as established by applicable law.

ADA Requirements and Disclaimer

This position description generally indicates the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. This role requires the ability to use standard office equipment and learn new software applications as necessary. This is a largely sedentary role; however, some traveling may be required. This position description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.