Authorization Coordinator Job at Midstate Radiology Associates
Join Midstate Radiology Associates' growing team as a full time Authorization Coordinator, working in our fast-paced Access Center in Wallingford.
Primary Location: Wallingford, CT
Position Type: Full Time Regular
Schedule: Mon-Fri, 1st Shift, 8:00am-4:30pm OR 8:30am-5pm (40 hours/week)
Position Summary:
Responsible for obtaining authorizations of all orders in their work queue and making outbound scheduling calls to patients for doctors/offices they are responsible for.
- Responsibility for working any order that drops into the authorization coordinator work queue.
- Manages daily orders that are placed by referring physician/ordering groups through work queue and order depots.
- Schedules daily orders with patients and follow up with patients that have been previously left messages to schedule.
- Check eligibility of patient’s insurance and initiate and obtain authorizations.
- Check status of pending authorizations.
- Follow up on denied cases with physician offices and pursue reconsiderations/appeals/relay option of peer to peers.
- Responsibility for working any order that drops into the authorization coordinator work queue.
- You will be responsible for assisting with inbound calls when it is operationally necessary.
- Could be asked to place written/non epic orders into system.
- May be asked to enter demographic and insurance information into system.
Position Requirements:
- High School Diploma or equivalent
- Experience working in a call center preferred.
- Experience providing customer service in a healthcare setting preferred.
- Experience/proficiency working with Electronic Health Records (EPIC experience preferred).
- Must have a friendly and caring attitude with empathy for each patient.
- Excellent interpersonal, analytical, communication, and problem-solving skills.
- Must be willing to take on new tasks when operational needs arise.
- Must be committed to maintaining strict confidentiality in compliance with HIPAA.
MRA offers competitive compensation, based on experience and qualifications.
Mon-Fri 8:00 AM - 4:30 PM OR 8:30 AM -5:00 PM
40
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