At Mercedes-Benz of Foothill Ranch, our goal is to ensure an "extraordinary experience" for our clients. We believe our members (employees) deserve this as well. Everyone on our staff is a MBFR advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful Mercedes-Benz organizations in Orange County.

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has prior automotive training and/or service advisor experience. An unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

BENEFITS:

• Medical, Dental and Vision Plan
• 401 Savings plan
• Training programs
• Employee discounts
• Paid Holidays
• Paid Time off
• Work Life balance
• Advancement opportunities
• Payroll direct deposit
• Opportunity to contribute to a flexible spending plan
• Voluntary insurance plans.

PAY SCALE INFORMATION:

$150,000 - $175,000 in commissions

RESPONSIBILITIES:

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Patience, outgoing personality, strong work ethic and a professional appearance.
• Performs other duties as assigned

QUALIFICATIONS:

• 2 + years' Mercedes-Benz Auto Dealership experience preferred.
• Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
• Import or Luxury Line Automotive experience a PLUS!
• Broad scope of automotive mechanical/electrical knowledge.
• CDK computer programs experience a PLUS!!
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• A desire to work in a commission, performance-based environment.
• Ability to multi-task and follow tasks as assigned.
• Self-Starter and Self-Motivator.
• Ability to work well in a process driven environment.
• Bilingual a PLUS!