Position Description:

• Tier I/II Help desk support for AV equipment
• Troubleshoot and repair all audio and video equipment to include Smart Boards, Projectors, Crestron Transmitters / Receivers, Microphones, Cameras, and Audio and Video Amplifiers

• Provide ECP and Non ECP classroom support, including troubleshooting and repairing instructor and student computers, facilitating return and repairs between the client and manufacturers, re-imaging computers and installing components for the client, and integration with printers and other devices

Required Skills:

• MUST HAVE* current Security+ CE Certification (IAT Level II)*
• MUST HAVE Active Secret Clearance

• AV Technology Specialist certification preferred

• 2+ years audio / visual experience desired

• Complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet

• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting

• Excellent customer service and written / verbal communication skills

• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

• CTS Certification (must be able to obtain within 6 months of hire)

Additional Notes:

It is preferred the candidate lives at an address that is certified by the U.S. government as a HUBZone (Historically Underutilized Business Zone). Go to this website and enter your address, it will tell you “yes” or “no” that the address is in a HUBZone:

https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5.

Our Company Environment:

• Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
• Tuition assistance for continuing or career-related education
• Our cultural focus is on people and results - not bureaucracy
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed
• You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
• Casual workplace
• Open-door policy with all management

**salary is commensurate with education and experience**

MSM is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender or gender identity, marital status, national origin, disability, age, military or veteran status, medical condition, ancestry or genetic information in accordance with applicable federal, state and local laws

COVID 19 Statement: This position supports a Federal Government contract and is subject to compliance with Executive Order 14042, requiring all employees to be fully vaccinated for the COVID-19 virus or be granted an approved medical or religious accommodation. Proof of vaccination or an adjudicated accommodation is a requirement of employment for this position.

Job Types: Full-time, Contract

Pay: $38,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Would you like to Self-Identify your gender, ethnicity, race, veteran and/or disability status?
• Do you have/ possess the ability to obtain the CTS-D certification?
• Do you have complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet
• Do you have excellent customer service and written / verbal communication skills
• Do you have a valid AV Technology Specialist certification?

Experience:

• Audio/Visual: 2 years (Required)
• Microsoft Suite and Windows: 2 years (Required)

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: One location

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