AVP Claim Technical Officer Job at CNA Insurance
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA is seeking an Assistant Vice President & Claim Technical Officer, Financial Lines. This position will be the technical leader and subject matter expert responsible for driving all aspects of claims technical excellence for the following product lines: cyber; dedicated professional liability coverage for technology firms; media; fidelity; employment practices liability; and directors and officers liability coverage for private and not-for-profit companies. The position also has the potential future trajectory for broad technical leadership of other Financial Lines product lines.
Primary responsibilities include technical guidance to the broader team; line-specific education and training; line of business reporting and claim/legal trend analysis; business partnership, including development of critical feedback loops with underwriting and actuarial leadership, product review and legal; and market-facing responsibilities. This position collaborates directly with Senior Claim Leadership, International Claims, Claim Quality and Compliance, Actuarial and Underwriting teams, Claim Legal, Claim Operations and Finance, to ensure effective development and management of strategic objectives and policies for the designated lines of business. The Claim Technical Officer is responsible for leading the development of clear and effective strategies for resolving high complexity and severity claims, for identifying claim and coverage trends, for implementing effective litigation management strategies, and for driving technical excellence and internal business partner communication within specific business lines. The individual will interact directly with senior leaders within CNA as well as key brokers and insureds. Active involvement in and oversight and direct handling of select claims presenting specific characteristics (e.g., severity, complexity) is required; the position is a hybrid direct handling/technical leader position.
Bachelor’s degree and JD required as well as a minimum of fifteen years of related and progressive work experience in relevant lines of business.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
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Monitors complex and high severity cases by providing oversight to and direct handling of certain high severity and complex matters, including but not limited to cases with a potential value over $2M, matters with unique coverage issues, matters involving high profile insureds, International issues and/or upon request of senior management.
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Direct negotiation of settlements with Insureds and Claimants, based on sensitivity, severity, complexity or age of matter, as necessary. Ensures the effective management and implementation of strategic claim objectives and policies for a line of business, in accordance with the company’s strategic plans. Provide oversight and management of systemic and quasi-systemic claim issues that cross all lines of business (e.g., COVID-19, opioids, etc.).
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Provide periodic reports and updates regarding exposures to senior management, actuarial and underwriting.
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Assures consistency of technical claim handling by coordinating the work of the Quality Technical Director and line of business Claim Leadership. Host meetings as needed to share information and ensure sound, consistent approaches in claim handling processes and procedures. Develop and issue technical claim handling bulletins and memorandum as needed.
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Develops and enforces Claim practices and procedures. Along with Quality Technical Director, implement necessary processes and procedures to assure consistent high-quality claim handling. Work with Claim Quality, Learning and Compliance to assure claim quality standards are consistent with current technical standards, policies, processes and procedures. Attend claim quality de-briefs and work with team leadership to develop work plans to address any deficiencies.
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Drives litigation management culture by serving as a focal point for line of business efforts to improve litigation management culture. Works closely with claim professionals, litigation and panel counsel to advance CNA's litigation management guidelines.
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Oversees and coordinates on-going training for Financial Lines claim professionals. Proactively identifies training needs and partners with team leadership to plan, develop and present line of business training to meet those needs. Works closely with other line of business Technical directors and managers and Claim Learning to ensure a coordinated approach to training across the Claim organization where there is a consistent learning or performance need.
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Ensures policy interpretation consistency by working with Underwriting, Claim and Coverage Counsel to coordinate and ensure sound and consistent approach to claim management and coverage. Partners with Underwriting and Risk Control on systemic and ad-hoc basis to provide technical insights regarding policy language and manuscript endorsements. Monitors emerging trends by remaining current on trends and developments within functional area of expertise and the insurance industry.
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Monitors news for relevant information. Disseminates information to claims staff, underwriting, product and actuarial as appropriate.
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Partners and collaborates with Reinsurance to analyze current and future facultative and treaty reinsurance products.
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Primary responsibilities of the role are primarily achieved through individual contribution and technical expertise.
May perform additional duties as assigned.
Reporting Relationship
Reports to Financial Lines Claims VP.
Reports to Financial Lines Claims VP.
Skills, Knowledge & Abilities
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In depth knowledge of the insurance industry, its practices and operations; technical expertise in assigned line of business.
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Ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals.
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Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
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Strong written and verbal communication, influencing capability and an ability to quickly build credibility. Excellent analytical and problem solving skills.
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Excellent negotiation skills. Demonstrated creativity in resolving unique and challenging business problems.
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Ability to drive and achieve results, with ability to manage multiple projects.
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Some previous management experience is helpful.
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Strong computer skills including Microsoft Office Suite and other business related software systems.
Education & Experience
Bachelor’s degree and Juris Doctor required. A minimum of fifteen years of related and progressive work experience in the assigned line of business.
#LI-AN1
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In California, Colorado, Connecticut, New York and Washington, the standard base pay range for this role is $143,000 to $276,100
annually. Salary
determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit
cnabenefits.com
.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com
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