An innovative and progressive company in the medical industry has an opening for an office administrator - managing clinic operations, patient experience, and various processes for our multi-specialty clinic located in Tampa, FL.

Qualified candidates will:

• Be an enthusiastic, engaging person, ensuring a welcoming environment and excellent service to all patients
• Compassionate and comprehensive approach to patient communication and engagement
• Professional, punctual, and courteous
• Excellent interpersonal, listening, oral, and written communication skills
• Extremely ethical and have character references
• High level of discretion and professionalism in working with confidential information.
• Ability to trouble-shoot and effectively handle a broad range of issues and people
• Proficient in Excel, Word, and Outlook, and ability to learn & effectively utilize other business systems. Prior EMR & CRM experience preferred.
• Attention to detail and accuracy in all correspondence and records management
• Highly organized with demonstrated time management skills
• Experience in developing, implementing, improving processes and protocols for front desk operations, patient scheduling, sales & payment processing, patient communication, etc.
• Strongly self-motivated, self-aware, and focused on continuous improvement
• Interest in the health industry
• Prior experience in a medical setting is preferred.
• Available M-F between the hours of 8:00 am – 6:00 pm

Essential Duties & Responsibilities:

• Assist and support sales team with follow-up on leads, finalizing contracts, tracking commissions, etc.
• Manage credit applications as well as documenting and tracking in-house finance arrangements.
• Processing and delivery of medical reports and records.
• Bookkeeping (QuickBooks) and accounts payable functions.
• Assist front desk in answering phones, patient check-in, data entry.
• Adhere to policy and procedures at all times and perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctors, staff, and patient information use discretion while working with sensitive information.
• Ensuring proper front desk staffing in clinic, as well as fill in when necessary.
• Maintain a professional, relaxing, and inviting environment for our patients.
• Ensure guests are greeted as they arrive & checked-in for their appointments.
• Manage sales & payment processing.
• Answer phones and schedule patients, including follow-up calls and appointment reminders.
• Data entry and updating patient information.
• Define & manage effective front office & back office processes and ensure continuous improvement.
• Training & development of team.
• Effectively mitigate issues and resolve discrepancies or problems.
• Manage inbound and outbound mail.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Tampa, FL 33607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative experience: 1 year (Preferred)

Work Location: One location

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