Backorder Expeditor Job at Ziegler CAT
Ziegler currently has an opening for a Parts Backorder Expeditor. This person will be responsible for controlling and maintaining the flow of parts, and all necessary system transactions to accurately track goods at all Ziegler locations. This position leads the communication and resolution of all out-of-stock situations balancing customer satisfaction, inventory investment, and logistics expenses. They will play a critical role in delivering parts on-time-in-full to meet customer service and delivery requirements in a fast paced parts distribution environment.
Qualifications:
Responsibilities:
Manage customer backorders for all Ziegler locations- Analyze requests to expedite orders according to a company strategy, quickly and efficiently assessing the customer need versus those expenses incurred to expedite
- Review open orders from suppliers and communicate ESD’s to necessary parties
- Organize and publish fixed route schedules from suppliers, and to/from all Ziegler locations
- Track and resolve user issues using Ziegler’s incident tracking software
- Track out-of-stock rates against target and recommend appropriate revisions to inventory parameters
- Analyze backorder patterns from customer purchasing history and recommend changes to stocking levels, including short and long term trend analysis by major/minor categories and by customer
- Communicate with operations personnel at all Ziegler locations to track and resolve issues
- Aid in the identification, analysis and disposition of daily parts returns and periodic surplus returns
- Prepare weekly and monthly reports for management on key performance areas
- Serve as the primary contact for customer backorder and sourcing questions to Caterpillar and other suppliers as assigned
- Provide backup for other Inventory Control department positions as needed
Qualifications:
High school diploma or GED required; 4-year degree preferred
- APICS CPIM or relevant professional planning association certification preferred
- 5 - 7 years of experience in the construction or agricultural machinery industry preferred
- Experience working effectively with cross-functional teams with remotely located members
- Great customer service and interpersonal skills
- Excellent attention to detail and communication skills
- Strong time management, organizational, and planning skills
- Demonstrates the ability to multi-task and make solid decisions under pressure
- Strong knowledge of Microsoft Office Suite
Travel:
Up to 10% travel
Up to 10% travel
Minimum physical requirements:
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
- Standing, talking, hearing, using hands.
- Working conditions will primarily be indoors. Noise level may be moderate at times.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
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