COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

Reporting to the Program Director, the Administrative Assistant/Billing Clerk is responsible for all office, clerical and administrative functions of the program and responsible for entering client service hours for Medicaid invoicing. This includes entering record of service hours from various supporting documentation into SOS Software.

RESPONSIBILITIES

• Answer and direct all program and office calls and visitors as appropriate.
• Coordinate incoming and out going correspondence, date received and stamping all documents as appropriate.
• Perform typing as appropriate, accurate and completed in a timely fashion.
• Assist with the employment/recruiting process as directed.
• Monitor all office equipment supplies, coordinating repairs and replenish all office supply as needed.
• Processing, entering, and discharge computerized client information.
• Maintaining and reporting missing service hours to appropriate personnel.
• Contact appropriate program staff to discuss missing information and related client discrepancies on billing documentation.
• File and distribute reports and process service hours. Assist with filing in the client records.
• Participate in meetings and trainings as required and appropriate.
• Interact with Coordinators and related staff as required by the Program Director.
• Perform other duties as assigned.

EFFECT ON END RESULTS:

• Ensures the efficient functioning of the BBH program office.
• Maintains accurate and complete records.
• Ensures a smooth running office with supplies and equipment in place and operational.
• Process billable hours accurately and in a timely fashion.
• Provide timely feedback on missing service hours.
• Accurately maintain required files of client data.
• Presents a good public image of the VOACC/BBH process.

PHYSICAL REQUIREMENTS

• The ability to safely operate a motor vehicle to transport oneself and/or equipment as necessary
• The physical ability to travel to assigned locations, stand, sit, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities and operate office equipment.
• Move and lift objects up to 30 pounds such as computers, monitors, files, etc.
• Operate office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• High school diploma or equivalency certificate
• the ability to type at least 55 words per minute accurately.
• Candidates must also be proficient in punctuation, spelling and arithmetic with a working knowledge of computers, word processing and spreadsheets.
• Possess the ability to interact positively-with others in an office environment.
• He/she must be able to write and communicate well
• Perform appropriate office tasks such as maintaining supplies, answering telephones, taking messages, making reference calls, maintain confidentiality, record keeping and filing.
• Ability to develop effective working relationships with the person served population, be self-motivated and able to motivate others.
• Ability to work in a fast-paced healthcare environment.
• Strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
• The ability to multitasks and handle a non-traditional work environments.
• The ability to be a self-started and work independently with limited supervision at times.
• Must have a high level of compassion and respect for persons with special needs;
• Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
• Bilingual in any language a plus.

EEO/AA