We currently have a full-time Bank Operations Associate position open for immediate placement. This position is responsible for support in the Bank Operations department. Duties include back-office maintenance within the bank’s core processing systems, supporting digital banking solutions, and providing general support to bank clients and staff.

Primary responsibilities of this position include:

• Performs account maintenance in bank applications including transactions, account changes, and access permissions.
• Reviews daily reports pertaining to balancing of accounts, transaction activity, and fraud monitoring.
• Processes outgoing client-originated ACH files including review of transmittals letters and file totals while communicating with customers.
• Completes incoming and outgoing domestic and international wire transfer requests.
• Provides customer support with digital banking products such as online, mobile, bill pay, and P2P payments.
• Performs initial setup, training, and support for treasury management solutions including ACH, remote deposit, and positive pay.
• Performs a variety of customer service functions including the ordering of ATM/Debit cards and checks, account research, stop payments and disputes.
• Support is provided via phone inquiries, secure e-mail, and occasionally in-person.

Skills & Abilities Required:

• Possesses strong interpersonal skill to provide support to all bank departments and customers.
• Utilizes analytical ability to operate data processing system, application programs & parameters.
• Apply critical thinking while researching and resolving customer & bank issues.
• Utilizes computer technology while working with vendors to meet customer service needs.
• At least 2 years of experience in a financial institution preferred.

Other:

• Full-Time: 8-hour shifts, 8am–5pm Monday through Friday along with rotating Saturday shift
• Status: Hourly non-exempt
• Direct Report: Director of Bank Operations

We offer competitive compensation and benefits package:

• $20 - $22 based on experience

• Medical & Dental Insurance
• 401k Plan with an employer match
• Employee Stock Ownership Plan (ESOP)
• Life & AD&D Insurance plan
• Short-term and Long-term Disability plan
• 15 vacation days (prorated your first year)
• 6 sick days (prorated your first year)
• 3 personal days (prorated your first year)
• 10 paid Federal holidays
• Section 125 Medical Flex/Dependent Care Reimbursement program
• “Dress for your day” casual dress code
• Gym membership reimbursement plan

Please submit your cover letter and resume through Indeed or to the address below. We look forward to hearing from you!
Premier Bank
Attn: Tasha Lippold
PO Box 420
Dubuque, IA 52004-0420

Premier Bank is an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Physical setting:

• Office

Schedule:

• 8 hour shift

Work Location: In person

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