Banking Production Support Job at Stellar IT Solutions
Job description
- Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.
- Send out timely and effective user communications.
- Prioritize or engage management in situations when prioritization is a challenge.
- Lead meetings and triage calls.
- Identify incident root cause and corrective actions.
- Implement automation and performance improvement.
- Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
- Proven success working with cross functional teams, complex organizations, and dynamic environments.
- Large Enterprise Production support experience
- Must have excellent oral and written communication skills.
- Experience with automation and simplification of tasks.
- Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements.
- Ability to communicate well to other members across the verticals.
- Willing to work in shifts and on weekends
- Hands on experience with Unix and Shell Scripting
- Hands on experience with Database (Oracle & SQL Server)
- Experience in monitoring tools like ITRS Geneos
- Experience in Banking back end technologies
Required Skills:
8+ years IT Experience, with 5+ years in Banking or Financial domain
- Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
- Production support experience
- Must have excellent oral and written communication skills.
- Experience with automation and simplification of tasks.
- Experience and capability independently coordinating short term support projects and initiatives
- Work with senior management and stakeholders to identify problems, suggest solution and implement improvements
- Ability to communicate well to other members across the verticals.
- Basic Programming skills
- Hands on experience with Unix and Shell Scripting
- Hands on experience with Database (Oracle & SQL Server)
- Experience in monitoring tools like ITRS Geneous
- Experience in Job scheduling tools like Autosys or Control M
- Aware of ITIL concepts like Incident and Problem Management
- Willing to work in shifts and on weekends
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