• Provide customers with a positive experience utilizing clear communication skills.
• Prepare and sell beverages based on customer requests.Customer may request changes to standard recipes based on changes in temperature, quantity of ingredients, or substituted ingredients.
• Follow cash handling procedures and cash register policies
• Assist with customer retention though building rapport.This could include learning customer names, favorite drinks and/or food items.
• Ensure that customers are educated on products by explaining the drink menu and answering questions regarding coffee blends, specialty drinks, preparation, and product freshness.
• Maintain the café environment by routinely cleaning the bar area, floor, tables, and grinders, removing trash and recycling, and cleaning and sanitizing machines and equipment according to established guidelines
• Follow health, safety, and sanitation guidelines in addition to established procedures for opening and closingthe Campus Buzz
• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ability to bring energy to the performance of a task.
• Ability to exhibit a cheerful demeanor toward others.
• The trait of being dependable and trustworthy.

SKILLS & ABILITIES

Education: High School Graduate

Experience: One year previous coffee shop experience preferred

Thompson Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.