The Sales Experts for our client annually achieve Top Dealer status among high- end mountain bike brands for their level of knowledge and professionalism in all things off-road cycling.

Our Boulder, Colorado-based client seeks a knowledgeable and passionate service writer to join a tight-knit, family-inspired team. Our Service Writer evaluates all clients’ bikes for service, repair or suspension work, manages the service department schedule, and completes all levels of bicycle repair, represents our client's brand in the community, and reports to the Owner/Operator.

Core Responsibilities and Performance Measures

• Greet and interact with each customer to ascertain their service or sales needs.
• Conduct consultative interviews with customers interested in need of service.
• Makes appropriate service recommendations based on comprehensive technical knowledge of bikes and attention to detail.
• Completes expert repairs on all types of bicycles, particularly full suspension mountain bikes. Completes error free new bike builds.
• Collaborate with the Owner/Operator to achieve targeted service department profitability.
• Expedites the resolution of our client's customers’ complaints and requests. Executes timely and thoughtful follow-up with all customers.
• Engages in professional development, research, and regular “time on the bike” to maintain expert product knowledge.
• Contributes to company culture, promotes team camaraderie.

Other Responsibility Details

Provide information about warranties, manufacturing specifications, care and maintenance of bikes, fitting services, and delivery options Maintain detailed service records and work orders. Receive and process cash, check, and charge/credit payments Collaborate with the Service, Marketing, and Inventory Managers.

Qualifications

• 2+ years experience as professional bike mechanic.
• SRAM Technical University or S-Tec certifications preferred.
• Mountain biking experience required. Gravel road/adventure cycling experience preferred.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Must love to ride.
• Results-orientated and able to work both independently and within a team environment.
• Possess excellent verbal and written communication skills.
• Basic computer, and business administration skills.

Working Conditions

• Our client's shop is currently open 10:00 am to 6:00 pm Monday – Friday, and 10:00 am – 5:00 pm on Saturdays.
• The schedule for all employees revolves so that each individual regularly has 2-day weekends.
• The shop has a strong community-based culture, and regular riding is encouraged.
• Demo inventory is available for employee use, and EP pricing is extended to employees for bikes and accessories.
• Our client's business is led by a small group of positive, creative, and fun-loving entrepreneurs who are passionate about riding.
• If you would like to be considered for the position of Service Writer in Boulder, Colorado, we look forward to hearing from you.

Benefits

• Competitive pay based on experience
• Employer sponsored health insurance with company supplemented premiums
• 60 Days of company paid disability insurance
• Optional vision insurance
• Optional dental insurance
• Vendor supported employee purchasing
• 5 Vacation days during first year of employment
• 6 Paid holidays, the store is always closed on major holidays
• 5-day work weeks rotating Saturdays for weekend flexibility.

22-0044

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Tips

Work Location: One location

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