The Inside Sales Representative is responsible for performing to a sales target every month by managing sales leads over the phone, through email or virtually. The Representative will be focused on sales processes, end to end customer experience, managing a phone queue plus emails and chats, outbound follow up calls, dialer calls, and may be included on our virtual sales team.

Duties and Responsibilities:

• Understand customer needs and requirements.
• Ensure customer orders meet all specifications. Make product recommendations to customers and be the resident flooring expert to ensure project accuracy.
• Interacts professionally and effectively through verbal, written and virtual communication with all LL Flooring associates and customers.
• Meet or exceed sales and service goals.
• Maintain detailed and accurate information in SAP/CRM.
• Collaborate and coordinate with stores to ensure seamless customer experience.
• Follow up with customers.
• Dialer will be utilized to help support the field with leads.

Additional Requirements:

• Proactively assist others including other departments in the Customer Relationship Center.
• Execute special projects and perform other duties as assigned.
• Ability to work nights and weekends as needed to support multiple shifts over a 7-day schedule.
• Ability to solve problems and apply creative and timely solutions.
• Attendance and reliability are extremely important in this position.
• Ability to handle confidential information and lead by setting a good example so that behavior is consistent with words.
• Maximize results by driving for sales goal achievement - Takes pride in consistently meeting or exceeding sales goals/targets and assumes personal responsibility and accountability for monthly attainment of sales goals; continually pushes self and uses that stress as a positive driver to focus on the tactics which produce the necessary sales results.
• Demonstrates Perseverance - Stays on task despite setbacks or distraction; unwilling to abandon or change a goal without first increasing the level of effort or commitment to reach it, remains undaunted in the face of rejection or failure; looks for steady and consistent progress in meeting objectives versus proceeding in spurts; unwilling to allow the level of personal enjoyment to dictate their level of commitment to a task or directive
• Ensures attention to detail - Committed to exactness and precision in task completion; identifies, pays attention to, and works to understand details; thorough and consistent in following up at the detail level, seeks to become expert in the disciplines related to being a great sales representative to ensure quality and precision in one’s work; takes pride in one’s knowledge base and level of expertise
• Customer Focus – Every new interaction with a customer is an opportunity to give that customer the floor of their dreams. Demonstrates a high level of knowledge of LL Flooring customers, their needs, and requirements; is continuously alert and responsive to changing customer needs, and formulates business strategies designed to enhance customer satisfaction, product/service loyalty, and ensure competitive advantage in the marketplace; sees customer satisfaction as a predominant theme in business planning and execution
• Accountability – Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Collaboration – Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one’s own.
• Instill Trust – Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and all other applicable laws, policies and procedures. Immediately reports all concerns to the appropriate party.

Other Physical Requirements:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Ability to effectively communicate with others; ability to speak, understand and write English required

POSITION QUALIFICATIONS

Education:

• High school diploma, required

Related Experience, Qualifications and/or Certifications:

• 3-5 years of related inside sales or telesales organization

Computer Skills / Special Equipment Knowledge:

• MS Office (Word, Excel, PowerPoint, Outlook)
• CRM Software
• SAP, preferred
• SalesForce, preferred

Just Picture It! A career at LL Flooring! At LL Flooring, our vision is to become customers' first choice in hard surface flooring by providing the best experience from start to finish. Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE. With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless. If you're customer obsessed, seize the opportunity, and apply today!

At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at recruiting@llflooring.com LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.


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