About us

BetterHealth is a Planned Parenthood Federation of America ancillary organization, specializing in systems to support health care delivery at the nation's premiere reproductive health provider. Part of the Planned Parenthood family from our origins, we contribute to the organization’s mission to provide the high-quality inclusive and comprehensive sexual and reproductive health care services all people need and deserve — with respect and compassion.

Specifically, BetterHealth partners with affiliates to manage their electronic health records and medical revenue cycle.

BetterHealth is a non-profit organization funded by fees for our services. Our strength is a staff of subject matter experts from all over the country dedicated to the mission of Planned Parenthood and affiliates’ ability to serve patients no matter what. Staff positions are 100% remote.

Position Description

The Epic Willow Ambulatory and Professional Billing Analyst is a dual-team role reporting to the Willow Ambulatory Application Project Manager and working under the direction of the Professional Billing/Claims Application Project Manager. The Analyst will be responsible for facilitating the discovery, design, configuration, and maintenance of the Willow Ambulatory application and Epic Professional Billing modules with a focus on Charge Router functionality. The Epic Willow Ambulatory and Professional Billing Analyst will be responsible for observing and translating operational requirements into Willow Ambulatory and Professional Billing modules system build and configuration and through collaboration with analysts and application managers on both teams. The Analyst will possess knowledge of best practice Hi Melissa! professional billing requirements, policies and procedures and will provide configuration and technical support for Willow Ambulatory and Professional Billing modules during and after implementation.

Essential Duties and Responsibilities

» Attending Epic training classes to obtain required certifications in Willow Ambulatory, Resolute and ancillary professional billing modules.

» Meeting with operational, administrative, billing staff and end-users to understand key workflows, pharmacy requirements and affiliate billing requirements.

» Developing an understanding of operational needs to set the direction for the organization’s workflows through integrated sessions and by attending site-visits as needed.

» Guiding pharmacy and professional billing workflow design, building and testing the system, and analyzing other technical issues that arise associated with Epic software.

» Working with project stakeholders to complete design, build, and testing tasks in accordance with the project plan.

» Identifying issues that arise within application areas as well as issues that impact other application teams and working to reach resolution.

» Identifying and implementing requested changes to the system.

» Acting as the primary support contact for the application’s end-users.

» Participating in training and working with end users to troubleshoot problems and questions.

» Maintaining regular communication with project representatives, including participating in weekly project team meetings to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.

» Translating knowledge of best-practice design, build, and testing techniques throughout the implementation and ongoing support phases.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time.

Supervisory Responsibility

This position has no supervisory responsibility.

Skills and Qualifications

Required

» Commitment to obtain required certifications within three months of employment.

» Possesses basic knowledge of healthcare industry.

» Demonstrates established project management skills.

» Possesses excellent time management and organizational skills.

» Demonstrates adaptability and flexibility with respect to changing end‐user business needs.

» Demonstrates a willingness to learn new software and systems.

» Conveys information clearly and concisely with project leadership and subject matter experts.

» Conveys the ability to gain trust and establish effective relationships with Epic counterparts.

» Seeks, logically examines, and interprets information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence.

» Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions.

Preferred

» Possesses prior Epic certification in one or all of the following: ResoluteProfessional Billing Administration and Charge Router,[SM1][KM2]Willow Ambulatory Administration, Charge Router Administration.

» Possesses prior Planned Parenthood experience.

» Background in professional billing, medical coding, or claims administration.

» Possesses prior experience with professional billing workflows, charge capture and routing, claims management and insurance follow up, and healthcare insurance requirements.

» Possesses prior experience with large data gathering efforts and completing current state assessments and gap analyses of technology.

» Prior experience with professional billing design and implementation efforts.

» Possess prior pharmacy experience or background.

Job Type: Full-time

Pay: $83,000.00 - $93,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you able to perform all essential job duties, as outlined in the job posting, while working with Planned Parenthood health centers?
• Please list any current Epic certifications you hold

Work Location: Remote

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