Position Summary:

The Billing Specialist undertakes various financial and non-financial tasks to ensure incoming revenue for the practice. Primary duties include issuing bills, processing incoming payments, and completing necessary paperwork and recordkeeping. The Administrative Specialist facilitates the practice's efficient operation by performing various clerical and administrative tasks.

Responsibilities:

Billing Specialist:

• Manage and coordinate all client billing.
• Perform all coding activities to facilitate timely billing, including researching the current use of CPT codes.
• Issue and post accurate bills, receipts, and invoices for client services.
• Communicate kindly and effectively to resolve client questions regarding billing or payments.
• Work closely with insurance companies to advocate for clients’ out-of-network benefits and other services rendered.
• Receive and sort incoming payments with attention to accuracy.
• Manage the status of accounts and balances and identify inconsistencies.
• Update accounts receivable files with new accounts or missed payments.
• Receive, identify, and resolve billing disputes and concerns.
• Compile and verify reports to calculate revenue/compensation details for payroll and other purposes.

Administrative Assistant:

• Assist the Practice Manager and Clinicians in the efficient operation of the practice.
• Provide organizational and administrative support to clinicians, including but not limited to, assistance with technical issues, editing documents, and creating PDF forms.
• Assist with client scheduling, outside contractor, and vendor coordination
• Maintain and organize the client and therapist resource files.
• Administrative duties, such as answering phones, sorting and distributing mail, and preparing documents.
• Serve as backup for intake coordination.
• Serve as a resource for special projects as needed.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Other duties as assigned.

Desired Skills, Knowledge, and Abilities:

• EMR and psychological CPT coding knowledge.
• Knowledgeable of HIPAA privacy laws.
• Proficiency with Office 365, QuickBooks, and similar tools used within the workplace.
• Outstanding written and oral communication and interpersonal skills to support client and vendor relationships.
• Empathetic and courteous nature, as this position requires frequent communication with clients.
• Time management skills and ability to prioritize multiple tasks.
• Ability to thrive in a setting with multiple, competing priorities.
• Detail-oriented and self-motivated.

Required Qualifications:

• High School Diploma (Bachelors desired)
• 1-3 years of experience with medical billing (direct and insurance) preferred
• Familiarity with HIPAA privacy laws.
• Excellent computer and technological skills.
• Proficient in all Microsoft applications, especially Office 365.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hanover, NH 03755: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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