The Billing Support Specialist performs duties that supports the company’s overall Operations and Client Services by efficiently and effectively processing account data needed for the Revenue Cycle process and delivering results.

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  Post credit card payments that are received through the lockbox
• Post credit card payments that are received over the phone
• Contact carriers to reject virtual credit card payments
• Attach notes to claims in the Availity edit/error report
• Attach notes to HCFA forms
• Retrieve notes from medical records systems for billing staff
• Process Affidavits, Attorney Requests, Housing Verification Forms
• Review faxes
• Prepare mail for post office pickup
• Review and process accounts to be sent to collection
• Research and identify patients on State of Rhode Island workers comp checks
• Achieve goals as established by ORI.
• Establishes and maintains a professional relationship with all ORI staff to resolve problems and increase knowledge of account management
• Actively participates in department meetings
• Ability to successfully track and follow up on information requests
• Completes additional projects and duties as assigned

Required Education and Experience

• High School Diploma or equivalent
• Two years medical collection experience, preferably orthopedic practice.
• Two years of medical insurance background.
• EMR experience
• Preferred experience with various billing systems, such as GE Centricity CPS, Intergy and Caretracker.

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment

Position Type and Expected Hours of Work:

This is a full-time, Monday through Friday position. Shifts will be assigned in advance but may vary depend on a Company Schedule. The hours will typically range from 7:00 am to 5:30 pm and may be subject to change based upon access requirements at locations.

Effective December 1, 2021, all Orthopedics Rhode Island employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider. Our policy is to remain compliant with the department of health guidelines.