IT Operations Analyst 2

Major Responsibilities:

• Actively monitor, analyze, and schedule mainframe and distributed batch processing environments via BMC Control-M EM and Mainframe applications
• Escalate issues as they arise to application teams
• Directs batch job output for field using LRS VPS/VPSX software.
• Configure batch job output for field consumption via CA Express
• Work with IT applications teams, customers, and hardware/software vendors during incident resolution
• Direct and or lead in disaster recovery exercises and in the event of a system failure
• Adhere to ITIL process such as Incident, Problem, and Change management
• Complete service request, incidents, problems records via ServiceNow Platform
• Direct and or lead efforts in process improvement, knowledge management processes
• Create operational procedures, processes, and scripts for team
• Ability to work on a team
• Participates in 24x7 on-call rotation
• Collaborate with cross functional teams on projects and support initiatives
• Support and analyze SOX testing and data gathering
• Understands and demonstrates Essendant’s Core Values
• Performs other duties as assigned

Skills/Knowledge Required:

• Strong hands-on experience in BMC Control M scheduling platform mainframe / distributed or equivalent platform version 9.0.19 or newer
• Strong hands-on experience with Control M BIM and reporting/forecasting functions
• Basic to Strong hands-on experience LRS VPS/VPSX software
• Basic to Strong hands-on experience Computer Associates Deliver Express software.
• Strong understanding of enterprise mainframe operating systems JCL,TSO, etc.
• Strong hands-on experience working in an IT operations environment in a supporting role
• Strong knowledge of JCL, COBOL, Assembler or other programming languages
• Naturally inquisitive - visible desire to engage to rapidly learn
• Proactive monitoring status of systems/applications
• Ability to deliver results in a fast-paced environment

Education:

• Associates degree in Computer Science, Engineering, or equivalent work experience in related field
• Certifications desired in area of responsibility. Candidates with commensurate experience considered
• ITIL foundational certification strongly preferred

Experience:

• 2 to 5 years of experience prefer working in an IT Operations / production scheduling related environment
• 2 to 5 years of experience preferred working in a large ($1B or greater) corporate environments
• 2 to 5 years’ experience preferred but not required working with cross-functional teams and heavily matrixed organizations

Benefits:

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program

ESSENDANT Inc. is a leading national distributor that fuels its customers growth with a vast product assortment, world-class fulfillment network and a full suite of advanced sales and marketing tools. We strive for more than just success – we believe in building partnerships with our customers and our employees. Our business wouldn’t be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring and personal growth. We are one team with endless possibilities. We are Essendant.

ABOUT ESSENDANT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)